Customer Success Manager
3 days ago
We are revolutionizing frozen food meal delivery and seeking a talented Customer Success Specialist to join our team. This role will be responsible for delivering exceptional customer experiences, addressing inbound communications, and assisting senior leadership in developing strategies for workflow automation and customer retention.
Key Responsibilities:
- Provide outstanding service to customers by phone, email, chat, social media, and other inbound channels.
- Work closely with the Social Media / Marketing Team on customer loyalty and retention strategies.
- Leverage advanced software tools to improve efficiency and identify ways to elevate the customer journey.
Requirements:
- Customer-Obsessed: You live for making people happy and find satisfaction in solving problems and creating memorable experiences.
- A Fast Mover: You're comfortable in an environment where things change quickly and you can adapt on the fly.
- Empathetic & Positive: You bring empathy to every customer interaction and maintain a positive attitude, even under pressure.
What We Offer:
- Paid Time Off (PTO) and paid holidays.
- Discounts on Personal Trainer Food meals.
- Growth Opportunities: Take on challenging projects, work closely with senior leadership, and expand your skills.
This position is semi-remote with our physical office located in The Colony, TX. Estimated salary: $50,000 - $60,000 per year.
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