Client Retention Specialist

1 week ago


The Colony, Texas, United States Personal Trainer Food Full time
Job Description

We are seeking a talented individual to fill the role of Frozen Food Experience Coordinator. In this position, you will play a critical role in ensuring our customers have a seamless experience with our products. You will work closely with our Social Media / Marketing Team to develop and execute strategies that drive customer loyalty and retention.

Responsibilities:
  • Address customer inquiries and concerns via phone, email, chat, social media, and other inbound channels.
  • Collaborate with senior leadership to develop and implement strategies for workflow automation and customer retention.
  • Utilize advanced software tools to analyze customer data and identify trends that inform business decisions.

Qualifications:
  • A college degree in a business-related field or equivalent experience preferred.
  • Strong communication skills and technical aptitude.
  • Pride in your work and a passion for delivering exceptional customer experiences.

Benefits:
  • Paid Time Off (PTO) and paid holidays.
  • Discounts on Personal Trainer Food meals.
  • Growth opportunities to take on new challenges and advance your career.

This position is semi-remote with our physical office located in The Colony, TX. Estimated salary: $58,000 - $68,000 per year.

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