Ambulatory Clinic Scheduler

2 weeks ago

Morgantown, West Virginia, United States WVU Medicine Full time

Job Summary:

The Ambulatory Clinic Scheduler is responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics. This role involves collecting all necessary information for schedule and registration preparation.

Key Responsibilities:

  • Checks in and checks out patients in accordance with Scheduling/Registration guidelines, prioritizing according to patient needs.
  • Obtains and verifies patient guarantor information, ensuring patient records are up-to-date.
  • Schedules and registers patients/customers based on scheduling guidelines and medical appropriateness.
  • Coordinates follow-up appointments and testing with patients.
  • Collects necessary information from patients to schedule and register appointments.
  • Identifies and communicates scheduling modifications and development needs.
  • Notifies personnel of scheduling changes due to patient cancellations.
  • Responds to patient and staff needs and complaints within the patient care environment.
  • Consults with referring physician's offices to obtain written and/or electronic orders.
  • Collects time of service payments and copayments from patients.
  • Reconciles cash drawers and reports discrepancies to supervisors.
  • Collects signatures on waivers for managed care at check-in.
  • Completes Workques and daily tasks in a timely fashion.
  • Responds to patient communication in a timely manner.

Requirements:

  • High School diploma or equivalent.
  • State criminal background check and federal check, if applicable, for state department of health regulated areas.

Working Environment:

The Ambulatory Clinic Scheduler works in a standard office environment.

Skills and Abilities:

  • Strong written and verbal communication skills.

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