Executive Director of Ambulatory Operations

1 week ago


Morgantown, West Virginia, United States West Virginia University Health System Full time
Job Summary

We are seeking a highly skilled and experienced professional to serve as the Executive Director of Ambulatory Operations. This individual will be responsible for leading the efficient operations of shared services among WVU Medicine SMG, WVUH/UHA, and UHA East Ambulatory Services.

Key Responsibilities
  • Provide executive leadership and direction to Ambulatory Services with an emphasis on business development, clinical integration, and oversight of financial and operational functions.
  • Develop and foster effective collaboration between WVUH/UHA/SMG clinical departments and divisions to ensure an integrated approach to providing services and fulfilling the organization's clinical goals and objectives.
  • Establish and implement a comprehensive patient quality and safety plan, monitoring and reporting outcomes for WVUH/UHA/SMG in collaboration with the CMO and other institution leaders.
  • Work directly with IT to ensure accurate provider information is entered in EPIC for the SER and grouper fields, reflecting accurate reporting.
  • Review financial reports for WVUH/UHA/SMG and advise the CMO on monthly findings.
  • Review all policies for WVUH/UHA/SMG and advise the CMO on any changes or new implementations/recommendations.
  • Act as a liaison for WVUH/UHA/SMG clinics on marketing, legal, human resources, regional administrators, and finance.
  • Through the Ambulatory Shared Services structure, provide management oversight for the development of high-quality, patient-centered, cost-effective, and integrated clinical programs and services.
  • Review and develop future patient experience initiatives and clinical needs to serve the WVUH/UHA/SMG community.
  • Establish goals and provide follow-up within established human resources policies, ensuring compliance and staff meets established access and service standards.
  • Oversight of regulations and standards issued by government/regulatory agencies and third-party payers, reviewing key performance indicators (quality, financial outcomes, productivity, etc.) to maximize Ambulatory sites of service contribution to WVUH/UHA/SMG.
  • Oversight of the Ambulatory Services Scribe Program and provide support to WVUH/UHA/SMG for scribe services.
Requirements
  • Bachelor's degree in healthcare or business administration.
  • Strong relationship skills to bridge clinical leadership departments, initiate new ideas, and help determine a vision for Ambulatory Shared Services.
  • Excellent communication, analytical, and customer service skills.
  • Works to clean up SER and grouper issues with providers in Epic.
  • Ensures correct movement of Physicians in Epic.
  • Reviews and develops future patient experience initiatives and clinical needs to serve the WVUH/UHA/SMG community.
  • Sets up quality initiatives for WVUH/UHA/SMG.
  • Reviews key performance indicators with CMO for quality, financial outcomes, productivity, etc. to maximize Ambulatory sites of service contribution to WVUH/UHA/SMG.
  • Oversight of the Ambulatory Services Scribe Program providing support to WVUH/UHA/SMG.
Working Conditions

Standard office environment.

Financial, technical, and professional skills.

Oral and written communication skills to effectively represent the Ambulatory sites of service and hospital in interactions with third-party payers, patients, physicians, and other departments.

Working knowledge of local, state, and federal regulations pertaining to professional billing and collections.

Skills in the areas of finance, business planning, strategic planning, marketing, program development, and human resources.

Demonstrated ability to work with clinical leadership across the service lines, Hospital Administration, Physicians, and community providers throughout the region.

Experienced in team building, mentoring, and business planning with excellent communication, emotional intelligence, and negotiating and facilitating skills.

Demonstrated strong engagement and focused commitment to quality of care and service excellence.

Proven ability to be creative, innovative, and decisive. Comfort with risk taking.

Strong relationship skills to bridge clinical leadership departments, initiate new ideas, and help determine a vision for Ambulatory Shared Services.

Excellent communication, analytical, and customer service skills.

Works to clean up SER and grouper issues with providers in Epic.

Ensures correct movement of Physicians in Epic.

Reviews and develops future patient experience initiatives and clinical needs to serve the WVUH/UHA/SMG community.

Sets up quality initiatives for WVUH/UHA/SMG.

Reviews key performance indicators with CMO for quality, financial outcomes, productivity, etc. to maximize Ambulatory sites of service contribution to WVUH/UHA/SMG.

Oversight of the Ambulatory Services Scribe Program providing support to WVUH/UHA/SMG.



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