Cloud and DevOps Solutions Expert

6 days ago


San Francisco, California, United States HashiCorp Full time
About the Role

Solutions Engineer at HashiCorp

Key Responsibilities
  • Customer Support: Serve as a trusted advisor to aligned accounts, technical teams, and business stakeholders during the pre-sales and post-sales cycles.
  • Technical Expertise: Exhibit strong communication skills and the ability to influence decisions through effective presentations, demos, technical engagements, and workshops.
  • Solution Design: Understand the customer's journey from their current state to their future state by designing a technical and business-focused solution to drive adoption and growth after the initial sale and across the portfolio.
  • Business Value: Prove the business value of HashiCorp products in solving the customer's business problems and driving their return on investment.
  • Post-Sales Activities: Regularly contribute to post-sales activities such as customer QBRs, cadence calls, hold customer office hours, monitor usage, and deliver roadmap sessions with limited support.
  • Expansion and Adoption: Seek to drive expansion in current product lines as well as adoption of additional product lines.
  • Team Collaboration: Partner with multi-functional teams such as Solutions Architecture Specialists, Customer Success Managers, Product Management, and Engineering to drive success across the customer journey.
  • Technical Guidance: Provide authoritative guidance on DevOps concepts with strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
  • Portfolio and Landscape
  • Understanding: Establish and maintain a deep understanding of the overall HashiCorp technology portfolio and the competitive landscape.
Requirements
  • Experience: 5+ years of technical pre-sales/Sales Engineering experience or equivalent experience - practitioners are appreciated as well.
  • Skills: Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
  • HashiCorp Tools: Knowledge and experience with existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault, and others.
  • Software Implementation: Experience with implementing software products or solutions to large and dynamic enterprise companies.
  • Team Environment: Experience working well in a highly dynamic/team environment that focuses on providing above-industry-standard customer service.
  • Travel: Ability to travel as needed. Domestic and occasional international travel required and varies by team (~20-40%).

HashiCorp is committed to establishing a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.



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