Front-End Supervisor
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Front-End Supervisor to join our team at Restaurant Depot. As a key member of our sales team, you will be responsible for supervising cashiers, front-end loaders, checkers, and U-boat retrieval staff.
Key Responsibilities:
- Supervise, train, and evaluate cashiers, front-end loaders, checkers, and U-boat retrieval staff.
- Ensure friendly, efficient, and professional customer service.
- Ensure compliance with established sales and security policies and procedures.
- Investigate and resolve customer complaints in a timely and professional manner.
- Assist customers with product location and detailed information when needed.
- Plan and prepare work schedules to include lunch and vacation.
- Perform cashier "check-outs" and operate register, when needed.
- Perform Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
- Assist checkers in comparing customer receipts to items on cart to avoid losses.
- Efficiently use industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies.
Requirements:
- Bachelor's Degree, OR
- High School Diploma or GED with at least 4 years of experience in customer service or a related field, OR
- Any appropriate combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
- Effective oral and written communication skills.
- High level of interpersonal skills to handle sensitive situations.
- Commitment to company values and strong customer orientation.
- Computer Literacy.
Physical Requirements:
- Lift/Carry Abilities (measured for maximum or average load)
- Lift – 50 lbs
- Carry strength (50' or less) – 50 lbs
- Frequent lift/carry (> 12x/hour) – 50 lbs
- Constant lift/carry (> 30x/hr) – 20 lbs
- Physical Aptitudes (rated based on level of skill involved)
- Agility/dynamic balance 80-119%
- Finger dexterity – 80-100%
- Manual dexterity – 80 – 100%
- Posture Tolerance (rated based on frequency or time involved)
- Stand/walk – constantly
- Reach above shoulder level – occasionally
- Twist/turn head – occasionally
- Bend over/stoop – occasionally
- Climb steps/ladder – occasionally
- Kneel/squat - occasionally
Work Environment:
- For the most part, the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
Acknowledgement:
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
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