Tax Office Supervisor
6 days ago
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Tax Office Supervisor. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our tax office.
Key Responsibilities
- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
- Execute and hold tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
Requirements
- Prior experience working in customer service or similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude
- Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
About H&R Block
We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.
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