Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and working closely with our agent to identify and support local community events.
Responsibilities- Provide prompt and accurate customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Establish and maintain strong customer relationships, following up with customers as needed to ensure their needs are met.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide recommendations.
- Work with the agent to identify and support local community events, promoting our agency and building relationships with local businesses and organizations.
- Maintain a strong work ethic, with a total commitment to success each and every day.
- Excellent interpersonal and communication skills, with the ability to work effectively with customers and team members.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Self-motivated and proactive, with a strong desire to learn and grow in a fast-paced environment.
- Ability to work in a team environment, with a strong commitment to collaboration and teamwork.
- Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
We offer a competitive salary, simple IRA, and a comprehensive benefits package, including health benefits, paid time off, and valuable experience. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
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