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Customer Service Representative

2 months ago

Boone, North Carolina, United States Circle K Stores, Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees to achieve sales and customer satisfaction goals.

Key Responsibilities:

  • Customer Service: Greet customers, respond to their needs, and provide solutions to their queries in a timely and professional manner.
  • Store Operations: Manage store inventory, maintain store appearance, and ensure that all store systems are functioning properly.
  • Team Leadership: Lead a team of employees, provide guidance and support, and ensure that they are meeting their sales and customer satisfaction targets.
  • Communication: Communicate effectively with customers, employees, and management to ensure that all needs are met and that the store is running smoothly.

Requirements:

  • Customer Service Experience: Previous experience in customer-facing roles, such as retail sales or customer service.
  • Leadership Skills: Ability to lead a team, provide guidance and support, and motivate employees to achieve their best.
  • Communication Skills: Excellent communication skills, both verbal and written, to effectively communicate with customers, employees, and management.
  • Physical Demands: Ability to stand for long periods, lift up to 30 pounds, and perform other physical tasks as required.

What We Offer:

  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Medical, vision, and dental insurance, as well as 401(k) matching and other benefits.
  • Training and Development: Ongoing training and development opportunities to help you grow your career.