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Client Relations Coordinator

2 months ago

Costa Mesa, California, United States VERITEXT LLC Full time
Job Overview

At Veritext LLC, we pride ourselves on being the leading provider of legal deposition and litigation solutions, delivering exceptional service and advanced technology to ensure our clients achieve successful outcomes.

Position Summary:

In the Client Services department, our mission is to provide outstanding support to our clients. Your role will focus on exceeding client expectations by effectively managing their inquiries and concerns related to cases and litigation.

Key Responsibilities:

  • Address all client inquiries received through various communication channels in a courteous and professional manner, ensuring timely fulfillment.
  • Identify and resolve issues or escalate them as necessary; collaborate with relevant departments and colleagues to guarantee swift and accurate resolutions.
  • Establish and nurture relationships with reporters, agencies, videographers, interpreters, and other external partners, treating them as integral members of our team.
  • Communicate with partners regarding order modifications and ensure their successful implementation.

Qualifications:

  • Strong customer service orientation with excellent interpersonal skills.
  • Committed professional capable of responding to requests promptly and accurately.
  • Exceptional written and verbal communication abilities.
  • Detail-oriented, organized, and adept at managing multiple tasks simultaneously.

Benefits Offered:

  • Competitive salary and comprehensive rewards package.
  • Extensive medical, dental, and vision coverage.
  • Hybrid work model (two days in the office, three days remote).
  • Generous Paid Time Off policy including holidays, personal days, and vacation time.
  • Robust mental health benefits with minimal costs for you and your household members, offering access to licensed professionals.
  • 401(k) matching program to assist in your future savings.
  • Pet insurance to support the well-being of your pets.
  • Flexible Spending Accounts for healthcare, dependent care, and transportation.
  • Company-paid life insurance along with short-term and long-term disability coverage.
  • Opportunities for personal and professional development.
  • Engaging company culture initiatives and employee referral programs.

Veritext LLC is dedicated to fostering a diverse and inclusive workplace where every individual feels valued and empowered. We celebrate different perspectives and are committed to equity and inclusion in our hiring practices.

Veritext participates in E-Verify to confirm employment eligibility in the U.S.