Seasonal Client Experience Coordinator
2 days ago
At Cartier North America, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.
Key Responsibilities:- Create personalized client experiences that showcase our luxury brand heritage and values
- Deliver exceptional welcome and hospitality services to every client, ensuring a seamless and memorable experience
- Support the front podium team in managing appointments and walk-in clients, ensuring timely assistance and a high level of service
- Utilize Maison storytelling and heritage to enhance the client experience and promote our luxury brand
- Assist the commercial team with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, and sales finalization
- Provide recommendations and personal services of the highest level, including directions, restaurant reservations, and entertainment requests
- Assist with phone duties, supporting with incoming calls, retrieval of messages, and appointment setting for phone inquiries
- Support the flow of boutique traffic and daily management of the appointment booking tool (RDV) and queue
- Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
- Assist with merchandising and overall display maintenance of the boutique, ensuring proper visual standards and product maintenance
- Partner with the Operations Coordinator to manage the boutique supply inventory, including replenishment needs and optimal storage organization
- Assist with inventory control processes, including daily/weekly/monthly counts and stock movements, to ensure a successful annual inventory
- Develop fundamental brand knowledge to convey Cartier heritage and values
- Understand and comply with security and operational procedures, including product handling, inventory control, and transaction processing
- Remain current on all industry news, local/global competition, and connection to community
- Strive for operational excellence related to the boutique environment and upholding standards
- Associate's or Bachelor's degree preferred
- Previous experience in luxury retail, service, or hospitality industry is a plus
- Excellent computer skills and use of technology, including MS Office and SAP knowledge
- Additional language skills are a plus
We offer a competitive salary range of $24 to $25 per hour, with salaries negotiated based on relevant skills and experience. This position is payrolled by a third party.
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches, and writing instruments. Cartier joined the Group in 1988.
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