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Customer Solutions Facilitator

2 months ago

Mission, Texas, United States C2 Global Professional Services Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Solutions Facilitator to join our team at C2 Global Professional Services. As a key member of our workforce development team, you will play a critical role in helping customers achieve their employment goals.

Key Responsibilities
  • Facilitate job-readiness classes, workshops, and orientations to help customers maintain or improve job skills.
  • Interview customers to record and assess employment information, determining their career development opportunities and needs.
  • Educate customers on center services, including job seeker tools and resources.
  • Work closely with the Business Solutions Representative and Career Center staff to improve services and meet labor market needs.
  • Input data into systems in real-time, ensuring accurate and complete information.
  • Identify community resources and establish linkages to assist customers with specific needs.
  • Coordinate customer job readiness activities to support their work experience.
  • Contribute to Career Center performance goals, including customer service and follow-up.
  • Collaborate with all Career Center staff to ensure customers have a meaningful experience.
Requirements
  • High School Diploma or GED required; Associates or undergraduate degree preferred.
  • Valid driver's license and proof of insurance with a good driving record.
  • Bilingual in English and Spanish strongly preferred.
What We Offer
  • A competitive benefits package, including health insurance, wellness reimbursement, paid time off, and more.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • The chance to make a meaningful difference in the lives of our customers and contribute to the success of our organization.