Automotive Service Advisor

4 weeks ago


Boerne, Texas, United States El Toro Auto Group Full time
Job Overview

We are seeking a skilled Service Advisor to join our team at Ford of Boerne. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and promoting our dealership's commitment to excellence.

Key Responsibilities:

  • Deliver outstanding customer service, responding promptly and courteously to customer inquiries and concerns
  • Act as a liaison between customers and technicians, ensuring clear communication and effective problem-solving
  • Upsell additional services using low-pressure, high-integrity methods
  • Provide accurate repair and maintenance estimates, ensuring transparency and trust with customers
  • Adhere to policies on vehicle care and operation, maintaining the highest standards of quality and safety
  • Follow up on each repair, keeping customers informed of progress and ensuring timely completion
  • Sell and manage extended warranties, promoting our dealership's commitment to customer satisfaction
  • Inspect repair quality, ensuring all work is complete and meets our high standards
  • Notify customers when vehicles are ready for pickup, ensuring seamless transitions
  • Review and explain repairs and associated costs with customers, fostering trust and understanding
  • Handle minor customer concerns and complaints, resolving issues promptly and professionally
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement

Requirements:

  • 3-5 years of dealership experience, with a focus on customer service and communication
  • Excellent interpersonal and problem-solving skills, with a strong ability to work in a fast-paced environment
  • Ability to work independently and as part of a team, with a focus on delivering exceptional results
  • Strong knowledge of vehicle repair and maintenance procedures, with a focus on quality and safety

Benefits:

  • Competitive salary and benefits package, including health, dental, and vision insurance
  • 401(k) plan, with a company match
  • Paid vacation and holidays, with opportunities for professional development
  • Employee vehicle purchase program, with discounts on Ford vehicles

About Our Dealership:

At Ford of Boerne, we are committed to providing exceptional customer service and promoting a positive, supportive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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