Senior Manager, Consumer Business Operations Lead

4 weeks ago


Orlando, Florida, United States Varsity Tutors Full time
Job Summary

We are seeking a highly skilled Senior Manager, Consumer Business Operations to lead and drive the efficiency of our consumer business operations. This role will play a key part in optimizing operational processes and workflows for the sales, Marketplace, and customer retention teams, while also implementing new tools and technologies to support scalability.

Key Responsibilities
  • Develop and execute strategies to improve operational performance and efficiency across the entire business.
  • Lead, mentor, and manage a high-performing fulfillment and/or customer success team, driving productivity and engagement.
  • Refine operational workflows to increase efficiency and alignment with industry best practices.
  • Leverage data and analytics to identify trends, drive insights, and provide actionable recommendations to leadership.
  • Oversee the development and execution of enablement programs, tools, and content to empower the broader team for success.
  • Collaborate with departments such as marketing, finance, and product to ensure alignment and smooth execution of go-to-market strategies.
  • Define and track key performance indicators (KPIs) to measure the effectiveness of personnel and initiatives.
  • Oversee and manage the budget, ensuring cost-effectiveness and ROI.
  • Partner with leadership and BI to develop accurate forecasts and provide insights for strategic resource allocation.
Requirements
  • Bachelor's degree required (Master's degree or MBA preferred)
  • 5+ years of experience in operations/fulfillment/customer success teams, with a proven record managing those functional teams
  • Proven track record of optimizing processes, implementing workflow improvements, and driving operational excellence
  • Strong leadership and team development skills, with the ability to mentor and inspire direct reports
  • Advanced analytical, decision-making, and problem-solving skills
  • Strong Excel skills required, SQL and Looker (or other visualization tools experience) is a plus
  • Excellent communication skills, with the ability to collaborate across departments and present insights to senior leadership
  • High level of organizational skills, with attention to detail and the ability to manage multiple projects simultaneously
  • Ability to thrive in a fast-paced and evolving environment
What We Offer
  • Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
  • Healthcare Plans (Medical, Dental, Vision, Life).
  • 401k Company Matching Plan.
  • Maternity, Paternal, and Adoption Leave.
  • Remote Position.
  • Flexible PTO.
  • Free Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes)
  • Unique opportunity to help transform how the world learns

Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



  • Orlando, Florida, United States CenterWell Full time

    Transform Patient Care with UsThe Supervisor, Center Administration at CenterWell Senior Primary Care plays a pivotal role in planning and directing the work of professional and support personnel who provide outpatient care to patients in a clinical setting. This position requires advanced technical knowledge to solve moderately complex problems and work...


  • Orlando, Florida, United States Big Dave's SoDo Full time

    Big Dave\u2019s SoDo is seeking a highly skilled Senior Operations Manager to lead our team to peak performance. As a key member of our senior team, you will be responsible for supervising daily operations and guiding our staff members to deliver exceptional dining experiences to our esteemed patrons.The ideal candidate will have at least five years of...


  • Orlando, Florida, United States SEROTONIN Anti-Aging Centers Full time

    Are you a results-driven leader with a passion for the wellness and aesthetic industry? Serotonin Anti-Aging Centers is seeking a highly motivated and experienced professional to join our team as a Senior Aesthetic Operations Manager.About the RoleWe are looking for a creative and motivated leader to help drive the growth and success of our center. As a...


  • Orlando, Florida, United States AdventHealth Full time

    About the Role:We are seeking a highly skilled Business Development Manager to join our team at AdventHealth. As a key member of our Market Business Development team, you will be responsible for developing and implementing planning and market development initiatives that elevate our brand and align with our Central Florida Division's strategic plan and...


  • Orlando, Florida, United States CenterWell Full time

    Job DescriptionJob Title: Senior Operations ManagerJob Summary: We are seeking a highly skilled Senior Operations Manager to join our team at CenterWell Senior Primary Care. As a Senior Operations Manager, you will be responsible for planning and directing the work of professional and support personnel who provide outpatient care to patients in a clinical...


  • Orlando, Florida, United States Lockheed Martin Corporation Full time

    Unlock Your Potential as a Senior Manager of New Business & StrategyWe are seeking a highly skilled and experienced Senior Manager of New Business & Strategy to join our F-35 Training and Logistics team. As a key member of our team, you will be responsible for leading the pursuit of new business, on contract growth, and development of strategy for the F-35...


  • Orlando, Florida, United States KPMG Full time

    Business Operations ManagerWe are seeking a highly skilled Business Operations Manager to join our Growth and Strategy organization at KPMG. As a key member of our team, you will be responsible for driving account operations strategy and communication, working with account leadership to develop and implement account growth initiatives and operational process...


  • Orlando, Florida, United States M. Coast Full time

    Job OverviewM. Coast is a leading Business Consulting and Management Firm in the Orlando area, seeking a talented Business Development Specialist to enhance profitability by assisting the marketing and sales team to gauge perspectives of consumer needs and compiling campaign reports that outline a strategy.The ideal candidate for this role will have previous...


  • Orlando, Florida, United States LHH Full time

    Our client, LHH, is seeking a highly skilled Business Operations Manager to oversee the day-to-day activities of their Orlando office. The ideal candidate will have experience managing a multi-line phone system, leading a large team, and handling hiring, terminations, onboarding, and training.Key Responsibilities:Customer Service: Provide post-sales contact...


  • Orlando, Florida, United States LEAD Staffing Full time

    Job SummaryLEAD Technical is seeking a skilled Facilities Manager to oversee all aspects of our facility, including maintenance and cleanliness. As a key member of our team, you will be responsible for managing a small team of technicians and custodial staff to ensure ongoing maintenance and adherence to facilities budgets and timeframes.Key...


  • Orlando, Florida, United States Seacoast Bank Full time

    Flood Risk Management RoleThe Flood Risk Management Specialist will provide expert support to the Loan Operations department, serving as the Subject-Matter-Expert for Reg H in supporting Ops, Commercial, Consumer, and Residential Lines of Business.This role ensures adherence to procedures, Regulations, and Credit Policy in the Life of Loan flood process,...


  • Orlando, Florida, United States RAYUS Radiology Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Director of Operations to lead our Central Florida operations. As a key member of our leadership team, you will be responsible for managing all aspects of our operations, including day-to-day oversight of imaging centers, strategic planning, staff management, budget management, business...


  • Orlando, Florida, United States The Cordish Companies Full time

    The Cordish Companies is seeking a seasoned Senior Operations Manager to join our team in the Restaurant Division. As a key member of our operations team, you will be responsible for leading and managing multiple aspects of our restaurant operations, including staffing, training, and customer satisfaction.Responsibilities**Staffing and Training**Ensure...


  • Orlando, Florida, United States Careerbuilder-US Full time

    Job SummaryAs a Senior Operations Director, you will lead the implementation of operational strategies and objectives across multiple revenue-generating departments. Your expertise will drive improvement in operational efficiency, customer satisfaction, and product margin.Key ResponsibilitiesManage operation staffing, supervision, scheduling, development,...


  • Orlando, Florida, United States Comtech Telecom Full time

    Job Title: Senior Finance Planning ManagerComtech Telecommunications Corp. is a leading global technology company providing innovative solutions to commercial and government customers worldwide.We're seeking a Senior Finance Planning Manager to lead our financial planning and analysis efforts. This critical role involves managing weekly financial forecast...


  • Orlando, Florida, United States CAE Full time

    About This RoleCAE is seeking a highly skilled Business Development Manager to join our team. As a key member of our Defense and Security business unit, you will be responsible for driving business growth and development through direct marketing and sales activities.Key ResponsibilitiesDevelop and maintain customer relationships with domestic and foreign...


  • Orlando, Florida, United States Certus Full time

    Job OverviewThe Senior Manager of Product Marketing is a key leader in driving the marketing strategy for specific product lines at Certus. This role collaborates closely with business leaders, marketing, product management, and other stakeholders to develop and execute marketing plans that achieve business objectives.ResponsibilitiesPartner with business...


  • Orlando, Florida, United States OneMCI Full time

    About the RoleWe are seeking a highly motivated and experienced Lead Business Counsel to join our team at OneMCI. As a key member of our legal department, you will be responsible for providing expert legal counsel and support to our business units, ensuring compliance with relevant laws and regulations.As a Lead Business Counsel, you will have the...

  • Senior Technical Lead

    1 month ago


    Orlando, Florida, United States AssistRx Full time

    Job Title: Senior Technical LeadAssistRx is seeking a highly skilled Senior Technical Lead to lead and manage technical teams in the execution of agile development projects. The ideal candidate will have a strong understanding of structured SDLC processes and the ability to drive technical direction.Key Responsibilities:Lead and manage technical teams to...


  • Orlando, Florida, United States Oceaneering Full time

    Job SummaryOceaneering is seeking a Senior Manufacturing Manager to lead our mobile robotics production team. As a key member of our operations team, you will be responsible for ensuring the timely and high-quality production of our automated vehicles.Key ResponsibilitiesOversee daily vehicle manufacturing operations to ensure production targets are met.Lead...