Customer Experience Project Manager

4 days ago


Irving, Texas, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences that drive business growth and customer loyalty. As a Customer Experience Project Manager, you'll play a critical role in shaping our customer experience strategy and implementing initiatives that drive meaningful change.

Key Responsibilities
  • Develop and execute comprehensive project plans to drive customer experience improvements across multiple business lines.
  • Collaborate with senior-level stakeholders to identify and prioritize customer experience opportunities and develop business cases to support investment decisions.
  • Lead cross-functional teams to design and implement customer experience solutions, leveraging data and insights to inform decision-making.
  • Measure and analyze the impact of customer experience initiatives, providing actionable recommendations to drive continuous improvement.
  • Communicate complex data and insights to stakeholders at all levels, using data visualization and storytelling techniques to drive business decisions.
Requirements
  • 10+ years of experience in project management, with a focus on customer experience or a related field.
  • Proven track record of delivering complex projects on time, within budget, and to the satisfaction of stakeholders.
  • Strong analytical and problem-solving skills, with the ability to synthesize complex data and insights.
  • Excellent communication and interpersonal skills, with the ability to build trust and credibility with stakeholders at all levels.
  • Experience working in a matrixed organization, with the ability to navigate complex stakeholder dynamics.
Preferred Qualifications
  • Advanced knowledge of project management methodologies and tools.
  • Experience working with data visualization tools and techniques.
  • Knowledge of customer experience metrics and systems.
  • Experience working in the financial services industry, with a focus on customer experience or a related field.
About U.S. Bank

U.S. Bank is a leading financial services provider, committed to delivering exceptional customer experiences and driving business growth. We offer a comprehensive benefits package, including competitive compensation, comprehensive health insurance, and retirement savings plans.

Join our team and be part of a dynamic organization that values innovation, collaboration, and customer-centricity.


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