Customer Service Representative
4 weeks ago
New Leaf Service Contracts LLC is a leading provider of service plans and extended warranties. Our mission is to deliver exceptional customer experiences and provide innovative solutions to our clients.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, resolving issues and concerns in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service and support to clients via phone, email, and text
- Resolve customer issues and concerns in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed customer satisfaction targets and key performance indicators
- Stay up-to-date with product knowledge and industry trends to provide accurate and informed support to clients
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to multi-task and be a hands-on self-starter
- Strong written and verbal communication skills
- Proven customer service and problem resolution skills
- Must be able to type 35+ words per minute
- Must be flexible to work within operating hours
- Bilingual English/Spanish Preferred (but not required)
- Potential to work from home as soon as 90 days, if meeting pre-requisites
- New hire bonus after 90 days
- Monthly incentive bonus of $500 each month
- Generous annual bonus program
- Employee stock ownership program (ESOP)
- Full time employees are eligible for medical benefits at the first of the month following 60 days
- Paid breaks
- Paid PTO
- Paid on site training
- Career path growth potential through increased skill knowledge
- Secure covered parking and direct access to DART Rail System
- Complimentary soft drinks, coffee, tea and water
- Free access to on-site gym
- Catered food events each month
- Regular company events for a chance of fame and fortune
Monday-Friday 8 hour shift within 7:30 AM – 6:30 PM Talking, listening, typing and sitting 90%
Job Type: Full-time Salary: From $16.50 per hour
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