Customer Service Representative

4 weeks ago


Irving, Texas, United States New Leaf Service Contracts LLC Full time
About New Leaf Service Contracts LLC

New Leaf Service Contracts LLC is a leading provider of service plans and extended warranties. Our mission is to deliver exceptional customer experiences and provide innovative solutions to our clients.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients, resolving issues and concerns in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service and support to clients via phone, email, and text
  • Resolve customer issues and concerns in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction targets and key performance indicators
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed support to clients
Requirements
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Ability to multi-task and be a hands-on self-starter
  • Strong written and verbal communication skills
  • Proven customer service and problem resolution skills
  • Must be able to type 35+ words per minute
  • Must be flexible to work within operating hours
  • Bilingual English/Spanish Preferred (but not required)
Benefits
  • Potential to work from home as soon as 90 days, if meeting pre-requisites
  • New hire bonus after 90 days
  • Monthly incentive bonus of $500 each month
  • Generous annual bonus program
  • Employee stock ownership program (ESOP)
  • Full time employees are eligible for medical benefits at the first of the month following 60 days
  • Paid breaks
  • Paid PTO
  • Paid on site training
  • Career path growth potential through increased skill knowledge
  • Secure covered parking and direct access to DART Rail System
  • Complimentary soft drinks, coffee, tea and water
  • Free access to on-site gym
  • Catered food events each month
  • Regular company events for a chance of fame and fortune
Work Environment

Monday-Friday 8 hour shift within 7:30 AM – 6:30 PM Talking, listening, typing and sitting 90%

Job Type: Full-time Salary: From $16.50 per hour



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