Help Desk Support Specialist
2 days ago
Partnership Employment is seeking a skilled Help Desk Analyst to join our team.
Key Responsibilities:
- Provide first- and second-line support for IT issues via phone and in-person assistance.
- Perform floor walks to identify and resolve technical issues using remote control software.
- Log and escalate incidents using TOPdesk call logging software.
- Configure and support laptops, desktops, printers, and mobile devices.
- Train and assist with software applications, including MS Office 365, iManage, and Adobe Acrobat.
- Administer hardware and software inventory, ensuring accurate records.
- Assist with conference room setup and technical support for video conferencing equipment.
- Collaborate with the Global IT Systems team on server and network switch tasks.
- Diagnose and repair PC, laptop, and printer hardware faults.
- Support Microsoft Office 365, Mimecast, and other legal software applications.
Requirements:
- Strong technical skills and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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