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Help Desk Support Specialist

1 month ago

New Haven, Connecticut, United States Partnership Employment Full time
Help Desk Analyst Job Description

Partnership Employment is seeking a skilled Help Desk Analyst to join our team.

Key Responsibilities:

  • Provide first- and second-line support for IT issues via phone and in-person assistance.
  • Perform floor walks to identify and resolve technical issues using remote control software.
  • Log and escalate incidents using TOPdesk call logging software.
  • Configure and support laptops, desktops, printers, and mobile devices.
  • Train and assist with software applications, including MS Office 365, iManage, and Adobe Acrobat.
  • Administer hardware and software inventory, ensuring accurate records.
  • Assist with conference room setup and technical support for video conferencing equipment.
  • Collaborate with the Global IT Systems team on server and network switch tasks.
  • Diagnose and repair PC, laptop, and printer hardware faults.
  • Support Microsoft Office 365, Mimecast, and other legal software applications.

Requirements:

  • Strong technical skills and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.