Current jobs related to Leasing & Resident Associate - Eielson Air Force Base - Mayroad

  • Operations Director

    4 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Director to lead our property management portfolio. The successful candidate will be responsible for overseeing all aspects of property operations, including maintenance, leasing, and resident management.Key ResponsibilitiesLead and manage a team of property management professionals to...

  • Operations Director

    2 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking an experienced Operations Director to lead our property management portfolio and drive business growth. The successful candidate will be responsible for overseeing all aspects of property operations, including maintenance, leasing, and resident management.Key ResponsibilitiesLead and manage a team of property management...

  • Operations Director

    2 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryMayroad is seeking an experienced Operations Director to lead our property management portfolio. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our multi-family properties, ensuring the long-term health and financial performance of our assets.Key ResponsibilitiesOversee all aspects of property...

  • Leasing Specialist

    2 weeks ago

    Bel Air, Maryland, United States Peak Management LLC Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused Leasing Professional to join our team at Peak Management LLC. As a key member of our property management team, you will be responsible for assisting prospective residents with finding their new home and ensuring a seamless leasing experience.Key Responsibilities:Assist prospective...

  • Operations Director

    2 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryThe Operations Director is a key leadership role responsible for overseeing the day-to-day operations of a multi-family property management portfolio. This includes leading installation-level property management employees, identifying new business responsibilities, and marshaling resources to deliver results. The successful candidate will ensure...

  • Operations Director

    1 month ago

    Eielson Air Force Base, United States Mayroad Full time

    Job DescriptionJob DescriptionSummary/Objective of the Operations Director Leads all installation-level property management employees and the day-to-day operation of a multi-family property management portfolio; responsible for identifying and elevating new business responsibilities and marshaling resources within the organization to remove obstacles and...

  • Operations Director

    4 days ago

    Eielson Air Force Base, United States Mayroad Full time

    Job DescriptionJob DescriptionSummary/Objective of the Operations Director Leads all installation-level property management employees and the day-to-day operation of a multi-family property management portfolio; responsible for identifying and elevating new business responsibilities and marshaling resources within the organization to remove obstacles and...

  • Leasing Professional

    4 weeks ago

    Bel Air, United States Peak Management LLC Full time

    Job DescriptionJob DescriptionPeak Management LLC is a privately owned, full-service property management company headquartered in Timonium, Maryland. We specialize in the development, construction, ownership, and management of multi-family and self-storage properties. Our current portfolio of 16 apartment communities (with over 3,000 apartments and townhomes...

  • Maintenance Technician

    2 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician to join our team at Mayroad. As a key member of our maintenance team, you will be responsible for performing routine maintenance and repairs on residential properties and other Mayroad assets.Key ResponsibilitiesDiagnose and repair structural, plumbing, HVAC, and electrical...

  • Facilities Maintenance Specialist

    4 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities Maintenance Technician to join our team at Mayroad. As a key member of our maintenance team, you will be responsible for ensuring the physical condition and appearance of our residential properties and other assets are maintained to the highest standards.Key ResponsibilitiesPerform routine...

  • Building Maintenance Specialist

    3 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled and experienced Building Maintenance Specialist to join our team at Mayroad. As a key member of our maintenance team, you will be responsible for ensuring the physical condition and appearance of our residential properties and other assets are maintained to the highest standards.Key ResponsibilitiesPerform routine...

  • Maintenance Technician Generalist

    4 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled Maintenance Technician Generalist to join our team at Mayroad. As a key member of our maintenance team, you will be responsible for diagnosing, repairing, and maintaining the physical condition and appearance of our residential properties and other assets.Key ResponsibilitiesPerform routine maintenance and repairs...

  • Facilities Maintenance Specialist

    2 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities Maintenance Technician to join our team at Mayroad. As a key member of our maintenance team, you will be responsible for ensuring the physical condition and appearance of our residential properties and other assets are maintained to the highest standards.Key ResponsibilitiesPerform routine...

  • Maintenance Technician Generalist

    2 weeks ago

    Eielson Air Force Base, Alaska, United States Mayroad Full time

    Job SummaryWe are seeking a highly skilled and experienced Maintenance Technician Generalist to join our team at Mayroad. As a key member of our maintenance team, you will be responsible for ensuring the physical condition and appearance of our residential properties and other assets are maintained to the highest standards.Key ResponsibilitiesPerform routine...

  • Maintenance Technician Generalist

    1 month ago

    Eielson Air Force Base, United States Mayroad Full time

    Job DescriptionJob DescriptionSummary/Objective of the Maintenance Technician GeneralistThe Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited...

  • Maintenance Technician Generalist

    1 month ago

    Eielson Air Force Base, United States Mayroad Full time

    Job DescriptionJob DescriptionSummary/Objective of the Maintenance Technician GeneralistThe Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited...

  • Maintenance Repairer

    4 weeks ago

    Eielson Air Force Base, United States Mayroad Full time

    Summary/Objective of the Maintenance Technician Generalist The Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited to structural, paint,...

  • Maintenance Repairer

    4 weeks ago

    Eielson Air Force Base, United States Mayroad Full time

    Summary/Objective of the Maintenance Technician Generalist The Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited to structural, paint,...

  • Maintenance Technician Generalist

    1 month ago

    Eielson Air Force Base, United States Mayroad Full time

    Job DescriptionJob DescriptionSummary/Objective of the Maintenance Technician GeneralistThe Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited...

  • Building Maintenance Worker

    4 weeks ago

    Eielson Air Force Base, United States Mayroad Full time

    Summary/Objective of the Maintenance Technician Generalist The Generalist Maintenance Technician diagnoses, repairs, and maintains the physical condition and appearance of residential properties and other Mayroad assets (pool, community center, playgrounds, ice rinks, dog parks, community garden, etc.), including, but not limited to structural, paint,...

Leasing & Resident Associate

2 months ago

Eielson Air Force Base, United States Mayroad Full time

Military Housing Services: Leasing, Full-Time, On-Site / Fairbanks / North Pole


$22.62 to $29.00 depending on years of experience


Required Qualifications:

  • EDUCATION REQUIREMENT High school graduate or GED
  • 2+ years of experience in property management, customer service, or related industry

Competitive Benefits Package:

  • Annual Incentive Bonus up to 15%
  • Annual Merit Increase up to 3%
  • Comprehensive Health, Dental, and Vision Plans
  • Supplemental Life, Critical Illness, and Accident Insurance
  • Company-sponsored (paid) Short- and Long-term Disability
  • Life Insurance and Accidental Death and Dismemberment (AD&D)
  • Flexible Spending Accounts
  • Maternity Leave at 100% Paid and Parental Leave
  • Paid Time Off
  • Volunteer Time Off
  • 401(k) program with a Company 401(k) match
  • Tuition Reimbursement

Company Stats at a Glance: Established in 2021 | Homes we manage: 4,000 + | States we operate in: 5 | Military-affiliated employees: 11%

Mission & Vision: Mayroads mission is simple: create and foster long-term sustainable partnerships while ensuring the highest level of customer service and social responsibility are delivered to those whose lives we impact every day.

*Our current portfolio features over 4,000 homes across six Air Force installations.

Summary/Objective of the Leasing and Resident Associate: The Leasing and Resident Associate is the primary point of contact for residents and prospective residents of Mayroad housing units; initiates and maintains contact with prospective and current residents, including customer service, completion of lease documents, follow-ups on work order requests, marketing, resident events, and preparation for transitions both in and out of resident units

Essential Functions of the Leasing and Resident Associate

  • Actively promotes and leases all available units; meets and maintains budgeted occupancy goals by managing the wait list
  • Provides excellent customer support to current, future, and past residents; greets visitors to the office; answers phone contacts and follows up in a professional manner
  • Compiles and submits orders for leasing and resident management functions; uses property management software, such as RealPage, and e-mails to submit, track and follow up on work orders
  • Uses Realync app to create virtual tour videos and to create tips and tricks for residents for maintenance issues
  • Provides customer support and assists the Leasing and Resident Manager in meeting resident occupancy goals
  • Serves as the first point of contact for people calling or visiting the community office; directs individuals to the appropriate resources.
  • Assists the Leasing and Resident Manager with planning and supporting resident functions, advertising and marketing, leasing income, damage incomes, employee resources, and office supplies
  • Assists in recouping outstanding lease and/or damage balances from former occupants before accounts go into default status
  • Coordinates Requests for Accommodations from residents to Leasing and Resident Manager for approval
  • Ensures all lease paperwork for move-ins/move-outs are signed and correct; compiles moveout charges to ensure all moveouts are being charged correctly
  • Plans, coordinates, executes resident events and activities; contacts vendors, obtains supplies, creates, and promotes advertising, and leads the events as needed
  • Sends out all approved resident communications, both written and digital, to include announcements, advertisements, updates, etc.; as directed by the Leasing & Resident Manager; assists with social media for resident news and activities
  • Creates and sends out weekly notifications for pest control and preventative maintenance inspections if needed [ML1] [MS2]
  • Responds and follows up on resident issues, including maintenance requests and new move-in logistics
  • Performs weekly [ML3] [RK4] [MS5] neighborhood drive-throughs to identify compliance issues and ensure residents are following the Residence Responsibility Guide and follows up if needed
  • Performs home inspections/walkthroughs prior to each occupancy/move-in to ensure compliance and readiness before handing the property over to the new resident
  • Performs minor touch-up cleaning of homes to ensure homes are move-in ready prior to resident occupancy
  • Conducts newcomers and move-out briefings for residents
  • Assists Leasing and Resident Manager with training incoming office personnel
  • This position is deemed Key & Essential and, as such, may be required to work onsite beforehand, during, and after any accident, emergency, or disaster in order to best protect and care for our residents and assets
  • Performs other job-related duties as assigned

Supervisor Responsibilities

No Supervisor responsibilities

Required Qualifications of the Leasing and Resident Associate

  • EDUCATION REQUIREMENT - High School graduate or GED
  • 2+ years of experience in property management, customer service, or related industry

Knowledge, Skills & Abilities of the Leasing and Resident Associate

  • Familiar with/able to use property management software, such as RealPage, Entrata, etc.
  • Proficient with MS Office Software, including MS Word, Excel, Outlook
  • Excellent verbal and written communication and presentation skills
  • Ability to work independently without significant oversight of responsibilities
  • Comfortable working and communicating with employees and residents at all levels
  • Excellent teamwork focus
  • Excellent organizational skills
  • Basic financial skills to ensure proper accounting and documentation of residency management
  • Ability to analyze and perform self-audits to identify and fix discrepancies
  • Ability to multi-task in a demanding environment
  • Ability to pass a state and federal background check to obtain access to the installation; ability to pass a 12-panel pre-employment drug test
  • Valid drivers license; must be able to meet a Motor Vehicle Review in accordance with Company policy; Note: Employee will be required to use personal vehicle for on-the-job transportation
  • Ability to communicate with associates and customers

Work Environment: While performing the duties of this job, the employee regularly works in an office setting and out in the local community. Job includes regular driving and mobility in the local residential community. While performing the duties of this position, employees may occasionally be exposed to environmental hazards, such as extremes in heat/cold, humidity, and moisture, as well as hazards associated with residential visits and inspection activities.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Regular use of the telephone and e-mail for communication is essential.
  • Sitting for extended periods and the use of hands/fingers is common.
  • Hearing and vision within normal ranges is helpful for normal conversations, receiving ordinary information, and to prepare or inspect documents.
  • Some heavy lifting is expected. Exertion of up to 30 lbs. of force may occasionally be required
  • While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculators, and copiers is needed.
  • The employee is frequently required to walk
  • May be required occasionally to reach, stoop, grasp, kneel, and crouch.

Travel

Not applicable

Other Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Mayroad reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.



Compensation details: 22.62-29 Hourly Wage



PI4704995f62ad-31181-35340484