Call Center Inbound

1 month ago

Fort Worth, United States Disability Solutions Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us

Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

  • Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
  • Responds to customer inquiries and concerns, creating customized solutions
  • Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
  • Identifies client needs for licensed sales functions, making referrals to Line of Business partners
  • Quotes rates, terms, and programs for banking solutions
  • Manages risk in every business, product, and service transaction leveraging available tools


Skills:
  • Attention to Detail
  • Client Solutions Advisory
  • Customer and Client Focus
  • Interpret Relevant Laws, Rules, and Regulations
  • Adaptability
  • Client Experience Branding
  • Customer Service Management
  • Issue Management
  • Problem Solving
  • Active Listening
  • Business Development
  • Consulting
  • Referral Identification
  • Research


Desired Qualifications:
• Experience in the banking/financial industry.
• Experience working in a call center.
• Experience in customer service (service to sales)
• Experience in retail sales.

Required Qualifications:
• Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Minimum of at least an intermediate level of proficiency with computers.
• Self-motivated with excellent organizational skills.
• Strong decision-making and problem-solving skills.

Upselling and Cross selling experience.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:
1st shift (United States of America)

Hours Per Week:
40

  • Inbound Call Agent

    2 weeks ago

    Worth, Illinois, United States CIBC Full time

    CIBC is seeking an Inbound Call Agent to join our Contact Center team. As a key member of our customer-facing team, you will be responsible for handling incoming calls from clients, responding to their inquiries, and resolving any issues they may have.Key responsibilities include:Responding to client inquiries in a timely and professional mannerResolving...

  • Call Center Associate

    1 day ago

    Fort Smith, United States Perpetual Labor Sourcing Full time

    Position Title: Call Center Associate Position Location: Fort Smith, Ar Basic Job Description: Managing large amounts of inbound and outbound calls in a timely manner. Minimum Job Duties: Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling...

  • Call Center Outreach Network Collaborator

    5 days ago

    Fort Worth, United States Usconnects Full time

    Call Center Outreach Network CollaboratorFort Worth, United States | Posted on 04/21/2024US Connect, Inc. is headquartered in Dallas, TX and is a Federal and State Certified Eligible Telecommunication Carrier (ETC). US Connect, LLC provides prepaid, post-paid wireless voice and data communications services throughout the United States utilizing the T-Mobile...

  • Call Center Director

    2 weeks ago

    Fort Lauderdale, Florida, United States ICBD Holdings LLC Full time

    We are seeking a highly skilled Call Center Manager to oversee the daily operations of our call center, ensuring exceptional service delivery and staff performance. This role involves developing strategies to enhance customer satisfaction, implementing efficient workflows, managing resources, and maintaining team morale. The ideal candidate will have a...

  • Corporate: Hearing Instrument Specialist

    6 days ago

    Fort Worth, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionCompany DescriptionLucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team. Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with...

  • Call Center Representative Specialist

    2 weeks ago

    Fort Smith, Arkansas, United States Spherion NWA Full time

    Spherion NWA, a leading staffing agency in Fort Smith and Bentonville, is seeking a skilled Call Center Representative to join our team. As a Call Center Representative, you will be responsible for managing inbound and outbound customer calls, providing information, resolving issues, and ensuring a high level of customer satisfaction.Key...

  • Bilingual Call Center Agent

    2 weeks ago

    Fort Washington, Pennsylvania, United States Advanced RX LLC Full time

    Grow Your Career with UsWe are looking for a talented Bilingual Call Center Agent to join our team at Advanced Rx LLC. As a key member of our customer experience department, you will play a vital role in connecting with patients over the phone to process prescription orders and provide exceptional customer service.About the RoleThis is an exciting...

  • Call Center Professional

    4 weeks ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    **Job Overview:** Call Center ProfessionalCornerStone Staffing is seeking a skilled Call Center Professional to join our team. This role requires 2+ years of experience in mortgage servicing and call center experience.The ideal candidate will have a strong commitment to delivering exceptional customer service and possess excellent communication skills. They...

  • Call Center Professional

    1 day ago

    Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full time

    Job Description: Workforce Solutions for Tarrant Co. is hiring a Health Plan Call Center Rep Trainee to provide top-notch customer service and support to our members. This role offers opportunities for growth and development, and we are seeking a motivated individual to join our team.As a Call Center Rep Trainee, you will work closely with our quality...

  • Call Center Director

    3 weeks ago

    Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

    About the JobWe are seeking a dedicated Call Center Supervisor to join our team at Serenity Healthcare, LLC. This role involves leading our customer-centric team, driving exceptional results, and supporting individuals facing health challenges.Key ResponsibilitiesLeverage data-driven insights to optimize call center operations and improve customer...

  • Call Center Supervisor

    7 days ago

    Fort Worth, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center SupervisorLocation: Fort Worth, TXAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from...

  • Call Center Training Specialist

    4 weeks ago

    Fort Worth, Texas, United States Workforce Solutions for Tarrant Co. Full time

    Job OpportunityWe are seeking a highly skilled Call Center Training Specialist to join our team at Workforce Solutions for Tarrant Co. as a Health Plan Call Center Rep Trainee. In this role, you will receive training to advance to a Call Center Rep 1 position.

  • Call Center Representative

    3 weeks ago

    Fort Worth, Texas, United States Jcjm Insurance Agency Llc Full time

    As a Call Center Representative, you will perform the essential functions of the position, which includes making outbound calls to potential customers to convince them to talk to a Sales Agent. The ideal candidate will have excellent communication skills and be able to work independently.You will be responsible for tracking results of your efforts and...

  • Call Center Collections Supervisor

    6 days ago

    Fort Worth, United States CREDIT SYSTEMS INTERNATIONAL, INC. Full time

    Job DescriptionJob DescriptionSalary: Call Center Collections ManagerCredit Systems International, Inc. is seeking a full-time, goal-oriented, highly energetic, and innovative CALL CENTER COLLECTIONS MANAGER to join our growing team in Fort Worth, TX.***CALL CENTER COLLECTIONS MANAGER- IN OFFICE ONSITE NO REMOTE***This full-time, local, onsite position...

  • Call Center Representative

    1 day ago

    Fort Worth, United States Dunham Jones Law Full time

    Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise. Responsibilities and duties: Managing incoming and outbound calls in a timely manner...

  • Home Improvement Call Center Agent

    2 weeks ago

    Fort Lauderdale, Florida, United States Reece Windows and Doors Full time

    Job DescriptionWe are looking for a highly motivated Windows Sales Representative to join our Call Center team at Reece Windows and Doors in Ft. Lauderdale, FL.Responsibilities:Make outbound calls to prospective customers to set appointments and sell our products and services.Respond to inbound leads with a high sense of urgency.Follow a detailed script to...

  • Call Center Team Lead

    3 weeks ago

    Fort Worth, Texas, United States Serenity Healthcare, LLC Full time

    We are seeking a dynamic Call Center Supervisor to lead our customer-centric call center environment. This role is responsible for overseeing intricate processes, managing performance metrics, policies, and procedures, and identifying opportunities to enhance customer service protocols. The ideal candidate will have a proven track record of driving...

  • Remote Call Center Representative

    4 days ago

    Fort Myers, United States Liveops Full time

    Job DescriptionGoodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have...

  • Fort Wayne Call Center Representative

    4 weeks ago

    Fort Wayne, Indiana, United States Lincoln Financial Group Full time

    About the Role:We are seeking a highly skilled and results-driven individual to join our team as a Fort Wayne Call Center Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and educating them about their retirement plans.Key...

  • Call Center CSR-II

    4 days ago

    Worth, United States CIBC Full time

    Were building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing whats right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what...