Inbound Call Agent

7 days ago


Worth, Illinois, United States CIBC Full time

CIBC is seeking an Inbound Call Agent to join our Contact Center team. As a key member of our customer-facing team, you will be responsible for handling incoming calls from clients, responding to their inquiries, and resolving any issues they may have.

Key responsibilities include:

  • Responding to client inquiries in a timely and professional manner
  • Resolving issues and escalating complex cases to senior colleagues or management as needed
  • Providing product and service information to clients
  • Building strong relationships with clients and internal stakeholders

We offer a competitive compensation package, including a base salary range of $50,900-67,800 per year, depending on location, experience, and qualifications. Our total rewards package also includes medical, dental, and vision benefits, as well as opportunities for growth and development.

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Ability to work independently and as part of a team
  • Familiarity with banking products and services

At CIBC, we prioritize diversity, equity, and inclusion in all aspects of our business. We welcome applications from candidates who reflect the diversity of our communities and markets.



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