Bilingual Call Center Agent
3 weeks ago
We are looking for a talented Bilingual Call Center Agent to join our team at Advanced Rx LLC. As a key member of our customer experience department, you will play a vital role in connecting with patients over the phone to process prescription orders and provide exceptional customer service.
About the RoleThis is an exciting opportunity for someone who values the customer experience to drive business growth. Our customer experience team communicates directly with patients over the phone to process a high volume of prescription orders each day. They play a critical role in ensuring that patients receive their compound medication prescriptions promptly while maintaining our high standards of customer satisfaction.
The ideal candidate will be fluent in English and Spanish and have experience working directly with customers in transactional sales or customer support. You will be comfortable reaching out proactively to customers while also handling inbound requests and inquiries daily. Proven track records of reaching performance metrics including customer satisfaction and call center metrics are essential.
Responsibilities- Place and take a high volume of outbound and inbound calls to patients daily in English or Spanish.
- Verify patient information (demographics, health history, current medications, allergies) in our computer software, ensuring all information is complete and accurate.
- Educate patients on the process for a customized compound medication, options for payment, insurance, shipping, and how to use the medication.
- Look for opportunities to recommend our additional sinus treatment products to patients based on their needs.
- Work directly with other team members, including other customer service representatives, pharmacists, and management to provide accurate information.
- Respond to patient questions knowledgeably and efficiently, referring to the correct department where appropriate.
- Leverage call scripting, training resources, and operational processes to stay efficient and organized in a fast-paced environment.
- Project a positive attitude and enhance every patient's experience with Advanced Rx.
- An estimated hourly rate of $19-$21 per hour with opportunities for monthly incentives.
- Paid Time Off.
- 401k matching.
- Health Care/Vision/Dental Benefits covering you and your family.
- Closed on Sundays.
- Paid holidays.
- Paid training and opportunities for growth within the company.
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