Manager, Fraud Prevention and Detection

1 month ago

PHOENIX, United States USAA Full time
Why USAA?Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special

As a dedicated Manager, Fraud Prevention and Detection, you will directly manage staff and the day to day operational functions for financial crime management activities. Provides solutions and support for compromise/recovery efforts, process recommendations, and trends. Protects member assets by minimizing fraud loss, risk exposure and by providing optimal customer service. Ensures employees have the information, resources and authority to accomplish business objectives. Maintains expert knowledge of financial crime processes and procedures. Maintains working knowledge of all enterprise monetary transaction processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, , Phoenix, AZ, Colorado, CO or Tampa, FL. Relocation assistance is not available for this position.

The OpportunityTasks:

  • Provides daily management direction to team and business partners to mitigate financial and reputational risks.

  • Completes loss analysis on alerts and cases to identify emerging trends and partners with strategy teams to develop countermeasures to identify, detect and prevent potential threats.

  • Measures and communicates business performance, fraud prevention and loss trends in comparison to industry metrics and member friction index benchmark.

  • Provides timely response to Executive Resolution Teams, Office of the CEO, and other key executives on member complaints tied to account compromises, account takeovers, deposit holds, account restrictions, denial of new and existing accounts/products, etc.

  • Routinely meets with key stakeholders and business partners to ensure work processes are running as planned, exceptions and high-level cases are expedited for handling and follow up.

  • Proactively identifies opportunities to improve operational effectiveness.

  • Implements and monitors processes and performance standards.

  • Provides feedback for improvements to process and product owners.

  • Removes obstacles and champions change.

  • Manages individual and team performance against individual and team goals.

  • Provides regular individual and team training on all designated financial.

  • Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 6 years of financial services experience, to include at least 3 years of fraud or operational experience in one or more of the following areas: check, wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections underwriting, risk, compliance, internal audit or other related experience.

  • 2 years of direct team lead, supervisory or management experience.

  • Ability to develop technical procedures and training.

  • Experience in bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.

  • Advance knowledge of the Bank's fraud prevention controls, risk processes, systems and data environments.

  • Advance knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services.

  • Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E

What sets you apart:

  • Advanced Knowledge in performance management

  • Advanced knowledge in Identity Theft, Account Takeovers and First Party Scams

  • Flexible working nights, weekends, and holidays

  • US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990-$161,990.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Fraud Prevention and Detection Specialist- Intermediate

    3 weeks ago

    Phoenix, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Fraud Prevention and Detection Training Lead

    3 weeks ago

    Phoenix, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Fraud Prevention Policy, Lead

    3 weeks ago

    PHOENIX, United States USAA Full time

    Why USAA?Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and...

  • Fraud Prevention Strategy Analyst

    2 weeks ago

    Phoenix, Arizona, United States City National Bank Full time

    FRAUD STRATEGY ANALYST 1LOD WHAT IS THE OPPORTUNITY? The Non-Card Fraud Strategy Analyst plays a crucial role in the Bank's initiatives for fraud prevention and risk management, focusing on identifying and reducing both the Bank's and our clients' exposure to potential fraudulent activities. This position collaborates closely with the Fraud Strategy Lead and...

  • Fraud Prevention Policy Governance Lead

    2 weeks ago

    PHOENIX, United States USAA Full time

    Why USAA?Job Description SummaryLet’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a...

  • Fraud Prevention Strategy Analyst

    2 weeks ago

    Phoenix, Arizona, United States CNB Full time

    FRAUD PREVENTION STRATEGY ANALYSTWHAT IS THE OPPORTUNITY?The Fraud Prevention Strategy Analyst plays a vital role in the Bank's initiatives aimed at fraud prevention and risk management. This position is essential for identifying and minimizing the exposure to fraud for both the Bank and its clients.Key Responsibilities:Data-Driven Risk Management: Utilize...

  • Fraud Prevention Specialist

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    Company Overview:Upgrade, Inc. is a leading fintech organization dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have experienced remarkable growth, being recognized as the fastest growing company in the Americas last year by the Financial Times. Our flagship product, Upgrade Card, has...

  • Fraud Analytics Manager

    4 weeks ago

    Phoenix, United States DataVisor Full time

    DataVisor is the worlds leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real...

  • Fraud Analytics Manager

    3 weeks ago

    Phoenix, United States DataVisor Full time

    DataVisor is the world's leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real...

  • Fraud Analytics Manager

    4 weeks ago

    Phoenix, United States DataVisor Full time

    Job DescriptionJob DescriptionDataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and...

  • Fraud Analytics Manager

    4 weeks ago

    Phoenix, United States DataVisor Full time

    Job DescriptionJob DescriptionDataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and...

  • Fraud Prevention Strategist

    6 days ago

    Phoenix, Arizona, United States USAA Full time

    About the RoleAs a dedicated Fraud Strategy & Analytics Analyst II at USAA, you will play a critical role in providing decision support for business areas across the enterprise.Key ResponsibilitiesApply mathematical and statistical techniques and/or innovative/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations...

  • Fraud Prevention Operations Associate

    2 weeks ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    Company Overview:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have achieved remarkable growth, being recognized as the fastest growing company in the Americas last year by the Financial Times, with our Upgrade Card also leading as the fastest...

  • Fraud Prevention Strategy Analyst

    2 weeks ago

    Phoenix, Arizona, United States City National Bank Full time

    FRAUD STRATEGY ANALYST 1LODWHAT IS THE OPPORTUNITY?The Fraud Strategy Analyst plays a crucial role in the Bank's initiatives for fraud prevention and risk management, focusing on identifying and reducing exposure to fraudulent activities for both the Bank and its clients. This position collaborates with various Fraud partners and is tasked with assessing...

  • Fraud Prevention Strategy Analyst

    2 weeks ago

    Phoenix, Arizona, United States City National Bank Full time

    FRAUD STRATEGY ANALYST 1LODWHAT IS THE OPPORTUNITY?The Fraud Strategy Analyst plays a crucial role in the Bank's initiatives for fraud prevention and risk management, aimed at identifying and reducing both the Bank's and our clients' vulnerability to fraudulent activities. This Analyst collaborates with various Fraud partners and is tasked with assessing...

  • Fraud Prevention Strategy Analyst

    2 weeks ago

    Phoenix, Arizona, United States City National Bank Full time

    FRAUD STRATEGY ANALYST 1LODWHAT IS THE OPPORTUNITY?The Fraud Strategy Analyst plays a vital role in the Bank's initiatives aimed at fraud prevention and risk management. This position is essential for identifying and reducing both the Bank's and our clients' vulnerability to fraudulent activities. The Analyst collaborates with various Fraud partners and is...

  • Fraud Risk Analytics Lead

    1 week ago

    Phoenix, Arizona, United States DataVisor Full time

    Job OverviewDataVisor stands at the forefront of AI-driven Fraud and Risk Management solutions, offering unparalleled detection capabilities within the industry. Our open SaaS platform facilitates seamless data integration and enhancement, empowering organizations to swiftly respond to evolving fraud and money laundering threats in real time. With our...

  • Fraud Risk Analytics Lead

    2 weeks ago

    Phoenix, Arizona, United States DataVisor Full time

    Job OverviewDataVisor stands at the forefront of AI-driven Fraud and Risk Management solutions, offering unparalleled detection capabilities in the industry. Our open SaaS platform allows for seamless integration and enhancement of diverse data, empowering organizations to respond swiftly to evolving fraud and money laundering threats in real-time. Our...

  • Fraud Risk Analytics Lead

    2 weeks ago

    Phoenix, Arizona, United States DataVisor Full time

    Company Overview:DataVisor stands at the forefront of AI-driven Fraud and Risk Management solutions, offering unparalleled detection capabilities in the market. Our open SaaS platform allows for seamless integration and enhancement of diverse data sources, empowering organizations to respond swiftly to evolving fraud and money laundering threats in...

  • Fraud Risk Analytics Lead

    2 weeks ago

    Phoenix, Arizona, United States DataVisor Full time

    Job OverviewDataVisor stands at the forefront of AI-driven Fraud and Risk Management solutions, providing unparalleled detection capabilities in the market. Our open SaaS platform facilitates seamless integration and enhancement of diverse data sources, enabling organizations to swiftly respond to evolving fraud and money laundering threats in real-time. Our...