Director of Client Operations

3 days ago

Evans City, United States Premise Health Full time
Healthcare Without Rival   


Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care – in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. 

Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations. 

Premise offers a wide range of dynamic, purpose-driven career opportunities. We are currently looking for a Director of Client Operations to join our team in the Northeast Region.  Preferred location: commutable distance to Pittsburgh, Pennsylvania.   About the role:
   This position oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. Is a subject matter expert and provides expertise managing and mentoring Health Center Leadership staff.     Essential Functions:
   
  • Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
  • Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
  • Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Operational lead on implementations post-go-live.
  • Coordinates and productively facilitates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
  • Demonstrates the ability to effectively manage complex multiple lines of service and clients.
  • Provides effective leadership, coaching, and mentoring at the site level.
  • Builds talent to proactively manage additional LOS.
  • Participates in sales process.
  • Escalation point for clients.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects.
  • Manages site level supervisors.
  • Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
  • Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
  • May be asked to complete ad hoc projects.
  • Oversees the management of up to 15 health centers with multiple lines of service.
  • Manages the relationship of up to 10 clients.
  • Manages a portfolio of $2M - $10M in Gross Annual Revenue
  • Manages (direct and indirect) up to 10 - 50 FTEs.
Job Requirements:   
  • Bachelor’s degree in a related field preferred or equivalent experience.
  • 7+ years’ experience in a business environment or related industry, managing others
  • Experience working as a licensed healthcare professional preferred 
  • Experience managing virtual teams
  • Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
  • Experience in an Operations function desired
  • Prior budget and P&L responsibility desired
  • Demonstrated experience with medical information management systems
Preferred Experience:   
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word and Outlook skills required
  • Strong written, verbal and presentation skills required
  • Excellent demonstrated follow up skills & attention to detail
  • Ability to work both independently and as a team member
  • Strong relationship building skills
  • Ability to interact at all levels of the organization (both internal and external)
  • Demonstrated strong leadership skills
  • Demonstrated adaptability and ability to manage change
  • Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.
Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.     Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.   

  • Operations Director

    7 days ago

    Evans, United States Production and Logistics Management Full time

    Job Title:Operations Director - Oil and GasAbout UsWe are a leading final-mile supply chain and distribution company with 25 fulfillment center locations around the country. Our services extend to the US, India, South America, and Canada.Salary Range:$120,000 - $180,000 per year, depending on experience.Job Summary:The Operations Director will oversee the...

  • Store Operations Director

    3 weeks ago

    Evans, United States Jiffy Lube Full time

    Maximize store performance, inventory control, and customer satisfaction as a Store Operations Director at Jiffy Lube.The estimated salary for this role is $65,000 - $90,000 per year, based on industry standards and location considerations.About the JobThis role involves overseeing daily store operations, ensuring compliance with company policies and...

  • Director of Food And Beverage

    2 months ago

    Evans, United States COREcruitment Ltd Full time

    Director of Food & Beverage – Evans, GA – Up to $150KMy client is well known Hospitality Group with Golf and Country Clubs around the country. They are seeking a Director of Food & Beverage to join their dynamic team. This role offers significant opportunities for growth and career advancement within the company, making it ideal for a driven professional...

  • Director of Food And Beverage

    3 months ago

    Evans, United States COREcruitment Ltd Full time

    Director of Food & Beverage – Evans, GA – Up to $150KMy client is well known Hospitality Group with Golf and Country Clubs around the country. They are seeking a Director of Food & Beverage to join their dynamic team. This role offers significant opportunities for growth and career advancement within the company, making it ideal for a driven professional...

  • Director of CEWD Operations and Business Client Training

    2 months ago

    Jersey City, United States InsideHigherEd Full time

    Position DescriptionHudson County Community CollegePosition Vacancy NoticeDirector of CEWD Operations and Business Client TrainingContinuing Education and Workforce DevelopmentPosting Date: October 17, 2024Classification/ Salary Grade: Director II/ Grade 119THE OPPORTUNITY:Hudson County Community College (HCCC) seeks a Director of CEWD Operations and...

  • Director of CEWD Operations and Business Client Training

    3 weeks ago

    Jersey City, United States InsideHigherEd Full time

    Position DescriptionHudson County Community CollegePosition Vacancy NoticeDirector of CEWD Operations and Business Client TrainingContinuing Education and Workforce DevelopmentPosting Date: November 13, 2024Classification/ Salary Grade: Director II/ Grade 119THE OPPORTUNITY:Hudson County Community College (HCCC) seeks a Director of CEWD Operations and...

  • Medical Director

    3 days ago

    Evans, Georgia, United States VISTA Staffing Solutions Full time

    An exciting opportunity for a Medical Director in Anesthesiology has arisen at one of VISTA Staffing Solutions' esteemed healthcare partners in Central Georgia. This position presents a chance to work with a dynamic team, overseeing and guiding anesthesiology services while contributing to the delivery of exceptional patient care.Highlights of the...

  • Operative Care Specialist

    7 days ago

    Rapid City, South Dakota, United States HealthEcareers - Client Full time

    We are seeking a highly skilled Operative Care Specialist to provide exceptional patient care in the Operating Room at HealthEcareers - Client's facility in Rapid City, South Dakota.Job OverviewThis 13-week travel nursing assignment offers a competitive hourly wage and potential stipends for housing and other expenses. The successful candidate will be...

  • Director of Nursing and Operations

    1 week ago

    Bay City, United States Symphony of Tri-Cities Full time

    Symphony of Tri-Cities: Director of Nursing and OperationsWe are seeking a highly skilled Director of Nursing and Operations to lead our nursing department. This is a challenging role that requires strong leadership, excellent communication skills, and the ability to manage multiple priorities.About the Role:As Director of Nursing and Operations, you will be...

  • Sales Director/Key Accounts Professional

    6 days ago

    Evans, Georgia, United States SERVPRO of Columbia County Full time

    Job Title: Sales Director/Key AccountsEstimated Salary: $65,000 - $80,000 per yearAbout SERVPRO of Columbia CountyWe are a leading provider of cleaning and restoration services in the region. Our team is dedicated to delivering exceptional results and exceeding customer expectations.Job DescriptionThe Sales Director/Key Accounts will play a critical role in...

  • Director of Client Services

    1 day ago

    Salt Lake City, UT, United States Buckner Full time

    Position Title: Director of Client ServicesClassification: ExemptReports To: CEOHours: Full TimeLocation: Salt Lake OfficeCompensation: $100,000 to $130,000/yr. Who We Are + What We Do Founded in 1936, The Buckner Company is a family-owned, full-service independent insurance brokerage headquartered in Salt Lake City. What started as a team of three...

  • Restaurant Director of Operations

    4 weeks ago

    Peachtree City, United States Goodwin Recruiting Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click HereWe are searching for a Director of Operations to join our team and help support the restaurant operations for all levels. You will be responsible for developing several markets including the growth plans.Director of Operations Responsibilities:Be a true brand champion and leader with your team,...

  • Director of Client and Account Services

    1 month ago

    Sioux City, United States Jobot Full time

    Job DescriptionJob DescriptionSeeking an Organized Director of Client and Account ServicesThis Jobot Job is hosted by: Tim SargiousAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $90,000 - $115,000 per yearA bit about us:Our smaller agency size allows us to build strong client relationships and proactively...

  • Director of Client Advocacy

    3 days ago

    Jersey City, New Jersey, United States Simeio Full time

    As a Director of Client Advocacy at Simeio, you will be responsible for driving services adoption and ensuring clients achieve full business value from our Identity and Access Management solutions.We're seeking an experienced professional to assume overall client adoption responsibility and act as a critical issue management role within the Customer Success...

  • Director of operations

    6 months ago

    Jersey City, United States LAZ Parking Full time

    What's in it for you? Hiring immediately! Growth Opportunities Paid training The following programs are available to help support you, free of charge. Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. Employee Assistance Program (EAP) you and eligible members of...

  • Fitness Operations Director

    1 week ago

    Yuba City, California, United States NSFit, Inc. Full time

    Job Title: Fitness Operations DirectorWe are seeking an experienced and motivated individual to fill the position of Fitness Operations Director at NSFit, Inc.Company Overview:At NSFit, Inc., we are dedicated to making our communities healthier one member at a time. Our mission is to provide exceptional experiences for our members and staff, while fostering...

  • Project Director

    1 week ago

    Evans, United States Xactly byGTE Full time

    Xactly byGTE seeks an experienced Project Director to oversee and manage residential reconstruction projects in Evans, GA.OverviewWe are North America's largest restoration industry recruiting agency, dedicated to finding top talent for our clients. Our services are always confidential and at no cost to you. We prioritize placing 'A' players who align with...

  • Director of Operations

    1 week ago

    Johnson City, Tennessee, United States Morrison Healthcare Full time

    About Morrison HealthcareMorrison Healthcare is a leading provider of food and nutrition services, serving over 600 hospitals and healthcare systems across the country. Our mission is to deliver exceptional dining experiences that nourish the body and inspire the soul.Estimated Salary: $95,000 - $110,000 per yearJob Description:The System Director of...

  • Director of Operations NY

    2 weeks ago

    new york city, United States Creative Financial Staffing Full time

    Director of Operations Opportunity Our client is a stable, small non-for-profit organization with over $30 million in funding and they are seeking an Director of Finance & Administration to join their team and support the mission of the organization Mission driven organization that helps women achieve college degrees and prepare for career success Currently...

  • Senior Operations Director

    3 weeks ago

    Oklahoma City, Oklahoma, United States Hirebridge Full time

    About the RoleWe are seeking a highly experienced Senior Operations Director to join our team at Hirebridge. As a key member of our leadership team, you will be responsible for overseeing all operational activities and driving business growth.Job DescriptionThe ideal candidate will have >10 years' experience in senior operations leadership or vice president...