Director of Client Advocacy

19 hours ago


Jersey City, New Jersey, United States Simeio Full time

As a Director of Client Advocacy at Simeio, you will be responsible for driving services adoption and ensuring clients achieve full business value from our Identity and Access Management solutions.

We're seeking an experienced professional to assume overall client adoption responsibility and act as a critical issue management role within the Customer Success organization. The ideal candidate will have a proven track record in developing trusted advisor relationships with clients and executive sponsors, aligning account activities with the client's business case and strategy, and providing recommendations based on risk and client needs.

The successful candidate will monitor and identify adoption and utilization trends, provide periodic customer health-checks, and present monthly and quarterly business reviews in conjunction with delivery teams. They will also identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

To be successful in this role, you should have 10+ years of customer success experience in SaaS organizations, good knowledge and experience in Identity and Access Management (IAM) and Security space, and extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management.

Simeio is a global managed services provider offering Identity and Access Management solutions delivered as a service and interoperable with leading IAM tools. We secure over 160 million identities globally for large enterprises and government entities. Our services and solutions include Customer Identity & Access Management, Privileged Access Management, Identity Proofing, Access Management & Federation, Identity Governance & Administration, Application Onboarding, and Simeio Identity Orchestrator.

Our company has been recognized for its business and technical leadership and highly rated by Gartner, Forrester, and KuppingerCole, and was ranked by Great Places to Work. Our estimated salary range for this position is $140,000 - $180,000 per year, depending on location and experience.



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