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Hotel Front Office Manager

2 months ago

Lake Placid, United States Disability Solutions Full time

We're growing fast and looking for an enthusiastic hotel Front Office Manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Compensation: $21 - $23 hourly
Generate occupancy reports and compile financial information for the general manager
Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Working with LARK Revenue management, develop and Implement an effective inventory and pricing strategy based on future demands & forecasts, current trends, and historical data; Work with GM on revenue management strategic vision; determine the optimal mix of business and manage distribution strategies on all channels to increase revenue and drive market share
Manage all aspects of the reservations process (room reservations, secure deposit, and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
Keep up-to-date on in-house groups and functions (review group cover sheets to be aware of special needs and requests)
Verify the accuracy of information in the property management system by entering data correctly and checking daily arrivals
Oversee front desk accounting functions including cash banks, A/R, credit card processing, and night audit functions
Monitor reservations e-mail account; Check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room
exercise excellent customer service and phone etiquette
be familiar with all emergency procedures as documented in hotel Emergency Manuals
Ensure transfer of information from shift to shift
Know and maintain front desk systems and office equipment (proper operation and training of others)
Monitor cash-handling standard operation procedures
Account for assigned cash drawer(s) and cash balances; possess general knowledge of bookkeeping and audit procedures
Train/Monitor proper operation and etiquette in department use of telephones and radios
Effectively handle all guest inquiries, requests, and complaints; Maintain familiarity with local attractions, business locations, and points of interest
Handle services for guests including guest mail, messages, telephone calls, faxes, wake-up calls, after-hours requests (i.e., Direct traffic inside the hotel with vendors, overnight guests, employees, meeting attendees, restaurant/lounge guests, visitors
Conduct monthly inspections of public areas to ensure compliance with department standards and guest expectations
Prior hospitality experience of 1 year is required for this position
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Experience with MS office and bookkeeping skills desired
Showcase exceptional multitasking, communication, and management skills
Proficient with Clock or similar Property Management System
~ Must be neat, courteous, flexible, and extremely detail-oriented
~ Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary
~ A team player who is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel room operations
~ Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends, and holidays
~2-3 plus years of experience in the hotel division with increasing responsibilities


Know who to notify in case of broken equipment or unsafe/unsanitary conditions
Must have bilateral fine manipulation of both hands which may be repetitive throughout the shift
May be vertically mobile for the entire shift
may include early mornings, evenings, overnights, weekends, holidays, and split shifts
Hazards include, but are not limited to stress, lifting injuries, exposure to unsanitary materials, slips, and tripping
Bluebird Lake Placid is one of the largest and newest properties in the Lark Hotel Group portfolio. Having re-modeled the old Summit Hotel into a minimalist, Scandinavian-Asian experience, the Bluebird Lake Placid is now well positioned to attract and retain high-volume transient and group businesses.
Meet people from all over the world who come to work for the most dynamic hotel group in town because they want to do something different and experience a bit of what it means to work for Lark while they're at it. Website:
21-23 Hourly Wage