Front Desk Service Representative
2 days ago
About Bluebird Lake Placid
We are a dynamic and fast-paced hotel looking for a skilled Front Desk Service Representative to join our team. If you have a passion for delivering exceptional customer service and are eager to learn, this could be the perfect opportunity for you.
Estimated Salary: $42,000 - $52,000 per year, depending on experience.
About the Job
In this role, you will be responsible for providing a warm welcome to our guests, handling their queries, and resolving any issues that may arise during their stay. You will also be required to manage cash transactions, answer phones, and maintain accurate records.
**Key Responsibilities:**
* Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly
* Manage cash transactions, ensuring accurate and efficient service
* Answer and transfer calls, demonstrating excellent phone etiquette
* Maintain accurate records, including guest information and room details
* Develop a thorough knowledge of our hotel's facilities, services, and amenities
**Requirements:**
* 1+ year of hospitality experience or related job preferred
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* High school diploma, GED, or equivalent
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