Analyst, Technical |CMDB CI Librarian|

1 day ago

Overland Park, United States Disability Solutions Full time
At T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees

Job Overview
The Technical Analyst uses DevOps practices and tools to analyze and deliver predictable and repeatable solution design artifacts that enable continuous solution delivery by domain DevOps and operations teams.

Job Description:
  • A Technical Analyst in the CMDB Governance Team is a Service Now CMDB Librarian / Data Stewart who will:
  • Identify, prioritize and remediate CMDB data quality issues.
  • Ensure that ServiceNow configurations and processes adhere to organizational policies, regulatory requirements, and industry best practices.
  • Ensure that users have a positive experience with the ServiceNow platform, meeting their needs and expectations effectively
  • Collaborate with various stakeholders and end users like application owners, network engineers, hardware asset distribution center, retail business unit to remediate data issues as needed.
  • Work in a dynamic team environment and experienced in Agile process.


Must Have Experience:

Skills:
  • ServiceNow CMDB Configuration Item (CI) lifecycle mgmt.. experience and knowledge
  • Performs operational activities as defined by Configuration Management policies and procedures
  • Works with the user community for training and/or direction in supporting processes
  • Work to fulfill Configuration Management Service Requests as assigned
  • Oversees the design, coding and testing of tool changes/reports as needed
  • Collects, reports, and validates metrics as required
  • Identifies and reports non-compliance situations
  • Performs Configuration Management audits as directed
  • Identifies Service Improvement opportunities
  • Supports the creation of the CI Librarian process, activities, and procedures to include CI registration procedures, access controls, and privileges.
  • Ensures the correct roles and responsibilities are defined in the CI Librarian plan/procedures.
  • Works with other CMDB roles to tag and track all Configuration Items and to identify their purpose and ownership
  • Proposes/concurs with the ServiceNow Architects on CIs to be uniquely identified with naming conventions.
  • Ensures developers and configuration system users comply with identification standards.
  • Liaises with Configuration Librarian on population of asset (ITAM) and configuration management system (CMDB).
  • Performs configuration audits to ensure physical inventory is consistent with the configuration management database (CMDB initiating corrective action through Change Control. Accepts baselined products from third parties for distribution.
  • Builds system baselines for promotion and release. Maintains project status information and status accounting records and reports.


• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $69,000 - $124,500

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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