IT End User Specialist 3

2 months ago


Buffalo, United States MacLean-Fogg Full time

IT End User Specialist 3



Buffalo, NY, USA ● Mooresville, NC, USA ● Saegertown, PA 16433, USA
Req #3796



Thursday, June 20, 2024





MacLean-Fogg is a globally recognized leader in the design and manufacture of innovative fastener solutions, engineered components, and advanced manufacturing systems for the automotive and industrial sectors. With a rich history dating back to 1925, we are a family-run company that takes pride in our heritage while embracing the future through continuous innovation and a commitment to sustainability. Our diverse product offerings and our commitment to quality and customer satisfaction have solidified our reputation as a trusted partner in the industry. As we continue to expand our global footprint, we remain dedicated to fostering a collaborative and inclusive work environment that empowers our employees to thrive and make a meaningful impact. Join us at MacLean-Fogg as we build on our legacy of excellence and shape the future of manufacturing.









Job Summary




Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals.




Job Duties





Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors
Administration of Active Directory On-Premises, Azure AD, and various other Microsoft cloud services
Research and develop solutions for emerging problems
Install and configure software or hardware updates or patches
Evaluate and resolve network connectivity or communications systems issues
Develop and maintain documentation related to systems or workstations and may provide user training
Ensure systems and workstations are compliant with organizational policies and security standards
May set up and deploy new user workstations or accounts
May assist with IT asset tracking
Complete all necessary documents fully and accurately
Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.)
Follow all Safety, Environmental and Quality policies and procedures
Travel time ~25%
Perform other duties as assigned
position is fully onsite at one of our locations





Experience and Education





Perform work under minimal supervision
Familiarity with Windows 11 and Microsoft Server environments
Handle complex issues and problems and refer only the most complex issues to higher-level staff
Possess comprehensive knowledge of subject matter
Typically require a bachelor's degree and 4 to 6 years of experience





Competencies/ Skills





Advanced verbal and written communication skills
Computer skills
PowerShell scripting
Project scheduling skills
Planning skills
Technical expertise
Problem-solving skills
Customer service-oriented mindset








EOE-Minority/Female/Disability/VeteranVarious agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean-Fogg Company has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment.  MacLean-Fogg Company believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.


Other details



Job Family
IT

Pay Type
Salary



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