Bank Disputes Specialist Senior

4 months ago

SAN ANTONIO, United States USAA Full time
Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special

The Opportunity

This type of role is often designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

As a dedicated Bank Disputes representative, you will under direct supervision, protect the financial interests of USAA and our members by conducting investigations of member claims, researching, analyzing, and processing dispute inquiries for financial transactions related to debit, credit, deposit accounts, in an attempt to recover funds for the member in accordance with all Regulatory Requirements and Association rules. Engage in customer service activities to determine member needs and provide appropriate resolution. Operate in a strong compliance and risk management environment where performance is measured while ensuring constant support of USAA’s commitment to our members. Maintain compliance, quality and productivity standards that are aligned with individual scorecards.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ,  or Tampa, FL. 


Relocation assistance is not available for this position.

Work Schedule - Monday - Friday 7:00 am - 6:00 pm local time
Training - 3 weeks - 8:00 am - 5:00 pm CST

What you'll do:

  • Researches and resolves complex member disputes, including high volume merchants, related to Debit, Credit, and Deposit Accounts while consistently ensuring regulatory compliance. Communicates the results of dispute inquiries to members.  Attests to the control work completion.

  • Utilizes expert knowledge of bank card rules and Federal Regulations, as well as analytical problem-solving skills, to accurately identify issues and determine the best solution to recover funds.

  • Provides prompt and accurate dispositioning of compliance/arbitration cases and uses sound judgment regarding the acceptance or filing of the item.

  • For complex member disputes, processes the issuance and removal of provisional credit, and issuance of permanent credit to member accounts as needed.  Responsible for determining card holder liability based on results of reasonable investigation and removal of associated credits. 

  • Documents the results of the case in the appropriate case management system (DCC, Raptor, First Track, ODOC, etc.).

  • Assists team members with investigation of dispute claims in accordance with rules and regulations within a prescribed time limit, using a high degree of accuracy.

  • Provides guidance to peers resolving escalated member disputes. Conducts training of team members.

  • Consults with executive management on special audits, studies and special projects, and Voice of member inquiries.

  • May communicate with external agencies or merchants on behalf of members or management.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • High School Diploma or General Equivalency Diploma required.

  • 4 years of customer contact experience in a financial services organization to include dispute processing and/or conflict resolution.

  • 3 years of experience analyzing trends, making recommendations for updates to policies, processes and procedures, and/or troubleshooting system defects.

  • 2 years of experience consulting with Senior Leadership.

  • 2 years of experience working under Banking Regulations and Bank Card Association Rules to include Reg E and/or Reg Z, as well as UDAAP and all applicable financial regulations. 

  • Experience working in specific systems and tools (to include Windows operating system environment, Microsoft Office, Fidelity and/or Visa Online).

  • Experience in conflict resolution and/or de-escalation.

  • Knowledge of federal laws, rules, and regulations to include: TILA/REG Z– Billing errors, Reg E – Error resolution, UDAAP.

What sets you apart:

  • 2 years' experience working in bank disputes to include back office investigations and resolutions.

  • 2 years' experience working in a leadership role to include coaching and developing.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $48,890.00 - $87,600.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Bank Disputes Specialist Senior

    2 weeks ago

    San Antonio, United States USAA Full time

    Facilitating financial security for millions of US military members and their families is USAA’s mission. We share this mission and work together to build a great experience and make a real impact for our members. Our core values of honesty, integrity, loyalty, and service guide everything we do, from treating our members to how we treat each other. This...

  • Product Manager, Disputes

    4 weeks ago

    San Francisco, United States Chime Full time

    About the role We're looking for a Product Manager with a strong focus on Disputes to join our Trust & Safety team. In this role, you will lead the development and execution of product strategies that enhance our dispute resolution processes, ensuring compliance with financial regulations while delivering a seamless and satisfying experience for our...

  • EFT Dispute Specialist II

    1 day ago

    San Jose, United States Technology Credit Union Full time

    Position Summary The EFT Dispute Specialist II is responsible for reviewing and processing credit and debit card and ACH disputes for Technology Credit Union (Tech CU). The incumbent is responsible for fine tuning strategies to improve portfolio risk and profitability for Tech CU products. The core responsibilities are focused around day-to-day operational...

  • Senior Banking Relationship Manager

    3 days ago

    San Antonio, Texas, United States Tata Consultancy Services Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Banking Relationship Manager to join our team at Tata Consultancy Services. As a key member of our operations team, you will play a vital role in providing exceptional customer service and support to our members.As a Senior Banking Relationship Manager, you will be responsible for...

  • Loan Support Services Administrator I

    2 weeks ago

    San Antonio, United States Broadway Bank Full time

    Position: Loan Support Services Administrator I | Division: Loan Support| Work Days: Monday - Friday| Hours of Operation: 8:00am - 5:00pm Why Broadway Bank: We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending. Position Overview: The primary...

  • Senior Regional Credit Officer

    4 weeks ago

    San Antonio, United States Broadway Bank Full time

    Senior Regional Credit Officer - San Antonio Position: Senior Regional Credit Officer - San Antonio | Division: Commercial Credit | Work Days: Monday - Friday | Hours of Operation: 8:00 am - 5:00 pm Why Broadway Bank: We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business...

  • Senior Credit Specialist in Structured Finance

    2 weeks ago

    San Francisco, California, United States City National Bank Full time

    About the RoleWe are seeking an experienced Senior Credit Specialist to join our Structured Finance team. This is a unique opportunity to work with a leading bank and contribute to the success of our clients.Job DescriptionThe Senior Credit Specialist will be responsible for providing credit expertise to the cash flow lending/leveraged finance group within...

  • Loan Administrator Specialist

    2 weeks ago

    San Antonio, Texas, United States Broadway Bank Full time

    Broadway Bank is a dynamic financial institution seeking a highly skilled Loan Support Services Administrator I to join its team. This exciting role offers a unique opportunity to contribute to the bank's growth and success.About Broadway Bank: As one of the largest independently owned banks in Texas, we offer a wide range of services including personal and...

  • Banking Associate

    1 hour ago

    San Francisco, United States Peoples National Bank Full time

    Customer Service Specialist at Peoples National BankWe are seeking a detail-oriented and customer-focused Banking Associate to join our team as a Customer Service Specialist. This part-time position is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional service to our clients.About the Role:This role is responsible...

  • Commercial Banking Portfolio Manager

    4 weeks ago

    San Francisco, California, United States California Bank & Trust Full time

    About the Role:California Bank & Trust is seeking a seasoned Commercial Banking Portfolio Manager to join our team in San Francisco, CA. As a key member of the deal team, you will be responsible for successfully managing Commercial Banking relationships from origination to ongoing management. This role requires a strong understanding of credit risk and the...

  • Administrative Services Specialist

    3 weeks ago

    San Antonio, United States International Bank of Commerce Full time

    IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement...

  • Administrative Services Specialist

    1 day ago

    San Antonio, United States International Bank of Commerce Full time

    IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement...

  • Senior Bank Process Transformation Expert

    3 weeks ago

    San Antonio, Texas, United States USAA Full time

    The OpportunityWe are seeking a highly experienced Bank Business Process Consultant Senior to join our team at USAA. This position offers a flexible work environment with opportunities to work in various locations.The RoleEngage with key stakeholders to implement balanced strategic solutions.Develop business process improvements for the Bank that align with...

  • Senior Private Banker

    4 weeks ago

    San Francisco, United States First Citizens Bank Full time

    Senior Private Banker As a Senior Private Banker, you will be responsible for acquiring and managing High Net Worth (HNW) client relationships to provide credit, depository, and wealth management solutions. You will work closely with wealth management partners to ensure a superior client experience. Client Acquisition: Utilize sales and marketing techniques...

  • Banker II

    4 weeks ago

    San Diego, California, United States Banner Bank Full time

    Please take time to review Banner Bank's Consent & Privacy notice before applying.Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital...

  • Commercial Real Estate Dispute Resolution Specialist

    43 minutes ago

    San Diego, California, United States eFinancialCareers Full time

    A prestigious law firm in San Diego, California seeks an accomplished Commercial Real Estate Dispute Resolution Specialist with 2-4 years of experience to join their team.About the RoleThis is a full-time position offering the flexibility to work remotely two days per week. The successful candidate will be responsible for managing commercial and/or...

  • Commercial Loan Documentation Specialist IV

    4 weeks ago

    San Antonio, United States Frost Bank Full time

    Job Description It's about process, progress, and people. Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you enjoy researching and verifying information? Do you strive to go above and beyond to ensure a seamless experience? If so, being a Commercial Loan Documentation Specialist II with Frost could be for you. At Frost,...

  • Senior Commercial Litigation Specialist

    1 week ago

    San Francisco, California, United States Robert Half Legal Full time

    Robert Half Legal Job OpportunityJob Type: Temporary Contract (2-3 months)Location: RemoteEstimated Salary: $105 per hourWe are partnering with a well-established tech company to hire a temporary Senior Commercial Litigation Specialist. The ideal candidate must specialize in cybersecurity, SaaS, M&A, and commercial transactions.Key Responsibilities:Provide...

  • Director of Wealth Advisory

    2 weeks ago

    San Antonio, United States Broadway Bank Full time

    Position: Director of Wealth Advisory - San Antonio | Division: Wealth Mgmt Services| WorkDays:Monday - Friday | Hours of Operation:8:00am - 5:00pm Why Broadway Bank: We are one of the largest independently owned banks inTexas with offerings in personal and private banking, wealth management,business banking and mortgage lending. Position Overview: The...

  • Commercial Loan Documentation Specialist III

    3 days ago

    San Antonio, United States Frost Bank Full time

    Job Description It's about process, progress, and people. Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you enjoy researching and verifying information? Do you strive to go above and beyond to ensure a seamless experience? If so, being a Commercial Loan Documentation Specialist III with Frost could be for you. At...