Loan Support Services Administrator I

5 days ago

San Antonio, United States Broadway Bank Full time

Position: Loan Support Services Administrator I | Division: Loan Support|

Work
Days:
Monday - Friday| Hours of Operation:
8:00am - 5:00pm

Why Broadway Bank:
We are one of the largest independently owned banks in
Texas with offerings in personal and private banking, wealth management,
business banking and mortgage lending.

Position Overview:
The primary
responsibility of this role is to ensure the satisfactory resolution of
Cherwell tickets related to the Loan Administration department, manage the
department's email communications, and monitor insurance ticklers. This
position also acts as the primary backup and overflow support for all
non-exempt positions in the loan servicing department. Responsibilities include
Payment and Payoff Processing, Mortgage Servicing, File Vault Administration,
Escrow maintenance, and Credit disputes, particularly during employee absences
due to extended leave or seasonal workload increases.

Essential Functions:

  • Perform a variety of job functions, including but not limited to Image Specialist, Loan Support Specialist, Payment and Payoff Specialist, and Mortgage Servicing and Maintenance Specialist, demonstrating flexibility and adaptability.
  • Process assigned Cherwell tickets and respond to Loan Administration email requests in a timely manner.
  • Assist with the processing of loan payments, payoffs, loan draws, and maintain accurate system records for loan accounts.
  • Track escrowed property taxes and insurance payments, ensuring timely and accurate processing on both escrowed and non-escrowed loans.
  • Collaborate with department management and other bank officers to support special projects and conduct detailed research as required.
  • Follow up on consumer, mortgage, and commercial loan ticklers, ensuring compliance with bank policies and regulatory requirements.
  • Process and maintain insurance documentation for all loans not covered under blanket policies.
  • Recommend improvements to departmental processes and procedures to enhance efficiency and effectiveness.
  • Adapt to changes in duties as required, assisting other work groups within the department as needed.
  • Engage in continuous learning to enhance understanding of departmental functions and improve overall performance.
  • This position may require travel within the Bank's geographic area.

Experience & Education:

  • 2
    years of bank lending operations experience or related experience within a
    financial institution.
  • At
    least 1 year of experience in loan processing and documentation.
  • 3
    years of experience in lending operations or experience in consumer loan
    collections preferred.
  • 2+ years of loan processing and
    documentation experience, preferred.
  • High school diploma or equivalent is required; successful completion of some college-level business courses is preferred.

Skills and Qualifications:

  • Strong organizational and decision-making skills, with keen attention to detail.
  • Ability to manage and prioritize multiple tasks effectively.
  • Proficient in working collaboratively within a team environment.
  • Excellent verbal and written communication skills.
  • Self-starter with the ability to work independently and with minimal supervision.
  • Proficiency in MS Office applications (Word, Excel, Outlook).
  • Experience with Fiserv CBS is preferred.
  • Ability to adapt to changing work demands and learn new skills quickly.
    Strong analytical skills for effective problem-solving.
  • Customer-focused mindset with a commitment to providing high-quality service.

Other Requirements:

  • Must demonstrate a proactive approach to work and contribute positively to team dynamics.
  • Ability to work under pressure and meet deadlines in a fast-paced environment.
  • Requires the ability to lift, carry, push, pull weights or otherwise move objects weighing as much as 10 lbs. on a regular basis and/or for extended periods of time during the workday.
  • Occasional overtime or extended hours may be required.

We're a culture that offers resources to benefit your
overall health and well-being:

  • Employee Impact Groups
  • Career Development and Mentorship Programs
  • Generous paid time off, minimum 4 weeks
  • Employee recognition, awards, and events
  • Free vision insurance
  • Retirement matching
  • Tuition reimbursement


This job description is not
designed to be a comprehensive listing of duties, responsibilities, or
activities that are required for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

Broadway Bank
is proud to be an Equal Opportunity and Affirmative Action Employer. Broadway
Bank is a drug-free and tobacco-free workplace, with a nicotine-free hiring
policy. All qualified applicants will receive consideration
for employment without regard to race, color, ethnicity, religion, sex, sexual
orientation, gender identity, national origin, disability, protected veteran
status, genetic data or other legally protected status.

Member FDIC

  • Loan Support Services Administrator I

    4 weeks ago

    San Antonio, Texas, United States Broadway Bank Full time

    Position: We are seeking a highly skilled Loan Support Services Administrator I to join our team at Broadway Bank. As a key member of our Loan Support division, you will be responsible for providing exceptional support to our customers and colleagues. Work Schedule: Monday - Friday, 8:00 am-5:00 pm. Why Broadway Bank: As one of the largest independently...

  • Loan Administrator Specialist

    5 days ago

    San Antonio, Texas, United States Broadway Bank Full time

    Broadway Bank is a dynamic financial institution seeking a highly skilled Loan Support Services Administrator I to join its team. This exciting role offers a unique opportunity to contribute to the bank's growth and success.About Broadway Bank: As one of the largest independently owned banks in Texas, we offer a wide range of services including personal and...

  • Live Check Administrator

    4 weeks ago

    San Antonio, Texas, United States Sun Loan Company Full time

    The Live Check Administrator provides administrative support for Sun Loan operations and activities of the Live Check program and corresponding campaigns. May provide limited support to the Ancillary Products Manager or the Customer Service Center.Key Responsibilities: Performs a variety of administrative support duties for Live Check campaigns, including...

  • Live Check Program Administrator

    1 month ago

    San Antonio, Texas, United States Sun Loan Company Full time

    Job SummaryThe Live Check Administrator provides critical support to the Sun Loan operations team, focusing on the Live Check program and its corresponding campaigns. This role involves a range of administrative tasks, including review and decision-making on pending cashed checks, uploading checks into iConnect, and managing loan data in LPX.Key...

  • Live Check Administrator

    4 weeks ago

    san antonio, United States Sun Loan Company Full time

    he Live Check Administrator provides administrative support for Sun Loan operations and activities of the Live Check program and corresponding campaigns. May provide limited support to the Ancillary Products Manager or the Customer Service Center.Position Responsibilities:·Performs a variety of administrative support duties for Live Check campaigns...

  • Live Check Administrator

    2 months ago

    San Antonio, United States Sun Loan Company Full time

    he Live Check Administrator provides administrative support for Sun Loan operations and activities of the Live Check program and corresponding campaigns. May provide limited support to the Ancillary Products Manager or the Customer Service Center.Position Responsibilities:·Performs a variety of administrative support duties for Live Check campaigns...

  • Administrative Assistant I

    4 weeks ago

    San Antonio, Texas, United States Health & Human Services Comm Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant I to join our team at the Health and Specialty Care System (HSCS). As a key member of our admissions team, you will be responsible for accurately entering patient information into our electronic records system, AVATAR (CWS/PM). Your strong communication skills and...

  • Customer Service Representative

    6 months ago

    San Francisco, United States Lendmark Financial Services Full time

    SUMMARY : The Loan Consultant I provides exceptional customer experience while providing personal loan solutions.  This position focuses on building a customer base through sales, loan extension and merchant referrals.  Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and...

  • JBoss Administrator I

    4 weeks ago

    San Antonio, Texas, United States ASM Research Full time

    Job SummaryWe are seeking a highly skilled JBoss Administrator I to join our team at ASM Research. As a key member of our technical team, you will be responsible for the integrity and governance of our system/software solution, including best practices for delivering services.Key ResponsibilitiesDevelop, deploy, and support infrastructures, applications,...

  • Loan Administrator

    2 months ago

    San Diego, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionJob Title: Loan AdministratorLocation: Kearny Mesa, CALHH is seeking a detail-oriented and motivated Loan Administrator to join our client's team in Kearny Mesa. The ideal candidate will have experience in the mortgage industry and possess strong analytical and customer service skills. As a Loan Administrator, you will be...

  • Mortgage Loan Officer

    2 days ago

    San Antonio, United States Navy Federal Credit Union Full time

    Overview To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants‘ qualifications; providing detailed information about Navy...

  • Clerk I

    6 months ago

    San Antonio, United States Texas Department of Aging & Disability Services Full time

    Job Description: Clerk I - Property Clerk Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have...

  • Head of Loan Origination and Servicing

    4 weeks ago

    San Antonio, Texas, United States TransPecos Banks Full time

    Job Title: Head of Loan Origination and ServicingJob Summary:This position is an on-site position with work from home flexibility.Summary:The Head of Loan Origination and Servicing oversees the bank's loan production activities to ensure efficient processing, timely communications, and process quality consistent with policies and procedures. This includes...

  • Management Trainee

    3 weeks ago

    San Antonio, Texas, United States Tower Loan Full time

    About the Role:Tower Loan is seeking a highly motivated and dedicated individual to join our Management Trainee program. As a Management Trainee, you will have the opportunity to develop your skills and knowledge in customer service, sales, and marketing, finance, and operations.Key Responsibilities:Become proficient in customer service, sales, and...

  • Management Trainee Position

    4 weeks ago

    San Antonio, Texas, United States Tower Loan Full time

    About the Role:Tower Loan is seeking a talented individual to join our team as a Management Trainee. This is an exciting opportunity for someone looking to develop their leadership skills and advance their career in consumer finance.Key Responsibilities:Become proficient in customer service, sales, and marketing, finance, and operationsDevelop long-term...

  • Career Advancement Opportunity

    3 weeks ago

    San Antonio, Texas, United States Tower Loan Full time

    About the Role:Tower Loan is seeking a highly motivated individual to join our team as a Manager Trainee. As a Manager Trainee, you will have the opportunity to develop your leadership skills and become a key player in our organization.Key Responsibilities:Become proficient in customer service, sales, and marketing, finance, and operationsDevelop long-term...

  • Administrative Assistant

    2 months ago

    San Antonio, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected — children, elderly, and people with disabilities — from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12, workers who live up to the agency's Mission, Vision, & Values 27 million...

  • Head of Loan Origination and Servicing

    4 weeks ago

    San Antonio, Texas, United States TransPecos Banks Full time

    Job SummaryTransPecos Banks is seeking a highly skilled and experienced Head of Loan Origination and Servicing to oversee the bank's loan production activities. The ideal candidate will have a strong understanding of loan operations processes, loan documentation, and regulatory requirements.Key ResponsibilitiesManage the bank's loan production team to ensure...

  • Manager of Administrative Services

    3 weeks ago

    San Antonio, United States Methodist Le Bonheur Healthcare Full time

    Description Introduction Are you passionate about the patient experience? At Methodist Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Manager of Administrative Services today with Methodist Hospital Metropolitan. Benefits Methodist Hospital Metropolitan, offers a total rewards...

  • Assistant Credit Administrator

    3 weeks ago

    San Antonio, United States SNI Financial Full time

    Job Details Job Function: The Assistant Credit Administrator will be responsible for supporting the Credit Administrator and is responsible for the overall credit quality of the bank. Responsibilities: •Provide daily support to the Lenders, Lending Assistants, Credit Analyst and Loan Operations Teams. •Assist Credit Administrator with ongoing monitoring,...