Customer Service Representative

3 months ago

Newark, United States Conduent State & Local Solutions, Inc Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.




Description for Internal Candidates
 






 










Customer Service Representative
Onsite in Newark, NJ
 
Hourly rate $16.50/hr
 
What you get:

Full-time Employment with Benefits day one including paid Holidays.
$16.50/hr
Bilingual in Spanish $17.50/hr
Paid Training
Great Work Environment

Requirements:

Must be at least 18 years of age or older.
Must have a High School Diploma, or equivalent. 
Must be able to submit to a background check and drug test.
Must be able to work 10:15pm to 7:15pm any day of the week

Summary:
As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
 
What you will be doing: 

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
Identify customer needs to ensure the customer is provided complete and accurate information.
Process required transactions via mainframe or web-based applications.
Submit research requests in a concise yet accurate manner.
Maintain a thorough knowledge of the company and client programs, policies, and technology.
Communicate effectively in a warm and empathetic manner.
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have: 

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Customer Service Experience.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue 
Are excited by innovative technology 
Provide calm conflict resolution and problem solving for frustrated customers 
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
Can commit to 100% attendance for three to five weeks of paid training 

 
 
Join a rapidly growing organization that can support your career goals
 
Apply Today
 
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.50/hr







Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

  • Customer Service Representative

    4 weeks ago

    Newark, Delaware, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    4 weeks ago

    Newark, Delaware, United States GPM Investments Full time

    Midday Shift Customer Service RepresentativeAre you looking for a dynamic and fast-paced work environment? As a Midday Shift Customer Service Representative at GPM Investments, you will be the face of our company, providing top-notch service to our customers during the busy midday hours.Key Responsibilities:Provide exceptional customer service, ensuring...

  • Customer Service Representative

    4 months ago

    Newark, United States FastSigns Full time

    FASTSIGNS #122001 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...

  • Customer Service Representative

    4 months ago

    Newark, United States U-Haul Full time

    Location: 1801 N 21st St, Newark, Ohio 43055 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 months ago

    Newark, United States U-Haul Full time

    Location: 370 Orange St, Newark, New Jersey 07107 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Newark, Ohio, United States Park National Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Park National Bank. As a key member of our Customer Care Center, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities* Respond to customer inquiries via phone, email, and live chat* Provide support for...

  • Customer Service Representative

    1 month ago

    Newark, Delaware, United States Public Storage Full time

    Job OverviewAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and resolving any issues that may arise.Key Responsibilities:Assess customer storage needs and provide recommendations for storage solutionsConduct daily storage unit inspections...

  • Customer Service Representative

    4 weeks ago

    Newark, Delaware, United States FedEx Full time

    Job Summary:As a Service Center Support Representative at FedEx, you will perform a variety of administrative and clerical functions, including maintaining files, copying, imaging, answering phones, data entry, and sorting/distributing mail. You will also provide accurate information and assistance to customers, enter freight shipment information into the...

  • Customer Service Representative

    1 month ago

    Newark, Ohio, United States Park National Bank Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Park National Bank. As a key member of our Customer Care Center, you will be responsible for providing exceptional customer service and support to our clients.ResponsibilitiesRespond to customer inquiries via phone, email, and live chatProvide support for...

  • Customer Service Representative

    2 weeks ago

    Newark, United States Top Stack Full time

    Seeking a Customer Service Representative to handle inbound calls, assist with account inquiries, ensure compliance with guidelines, and maintain accurate records, requiring at least two years of call center experience and strong communication and organizational skills. RESPONSIBILITIES/COMPANY HIGHLIGHTS: Follow standard operating procedures to meet or...

  • Customer Service Representative

    4 weeks ago

    Newark, Delaware, United States Mr Appliance Full time

    We are seeking a skilled Customer Service Representative to join our team at Mr. Appliance. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.Key Responsibilities:Receive incoming calls and respond to customer inquiriesPerform marketing and sales functions...

  • Customer Service Representative

    2 months ago

    Newark, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Customer Service Representative to join our team in Newark, California. This role primarily involves handling customer queries and concerns in a call center setting, with a focus on the healthcare industry. The selected candidate will contribute to the smooth and efficient operation of our service...

  • Customer Service Representative

    4 weeks ago

    Newark, Delaware, United States Heartland Bank and Trust Company Full time

    Job SummaryThe Retail Teller is a frontline representative and the face of Heartland Bank and Trust within the communities we serve. This role is an essential, service-oriented part of the retail team, responsible for efficient and accurate processing of customer transactions.Key ResponsibilitiesFacilitate an excellent customer experience, engaging customers...

  • Alterations Customer Service Representative

    1 month ago

    Newark, Delaware, United States David's Bridal Full time

    Job Title: Alterations Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer service and creating unforgettable experiences for our customers. As an Alterations Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.Key...

  • Customer Service Representative

    1 month ago

    Newark, Delaware, United States Veterans Sourcing Group Full time

    A global financial services company is seeking a Customer Service Representative to join their team in Newark, DE. The ideal candidate will possess a commitment to superior customer service and have previous call center experience.Key Responsibilities:Receiving inbound calls and understanding call requestsProblem solving and routing calls as neededAssisting...

  • Customer Service Representative

    4 weeks ago

    Newark, New Jersey, United States Conduent Full time

    At Conduent, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our clients' customers, answering calls, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    2 weeks ago

    Newark, United States Mr Appliance Full time

    Responsive recruiter We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with 150 locations, we frequently have appliance repair job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages,...

  • Customer Service Representative

    2 months ago

    Newark, United States Mr Appliance Full time

    We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with 150 locations, we frequently have appliance repair job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete training...

  • Customer Service Representative

    3 months ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Representative

    3 weeks ago

    Newark, United States Conduent State & Local Solutions, Inc Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...