Manager, Member Services

4 weeks ago

East Syracuse, United States Dairy Farmers of America Full time

General PurposeWork with field representatives providing them with direct personal contact, on-the-job training, encouragement, and support. Assist in designing and administering producer payment programs that allow DFA to remain competitive in the market area. Strive to ensure field representative activities are administered uniformly across the market area and reflect and support Area and DFA goals, strategies, and values. Ensure that DFA members receive the highest level of professional field service available.Job Duties and ResponsibilitiESWork directly with field representatives to monitor member milk quality and address deviations in milk qualityAssist in developing and implementing strategies and programs to handle emerging issues promptly and effectivelyWork with field staff to fill out paperwork promptly and accurately and submit according to deadlinesReceive and respond promptly to all member communications. Ensure that issues are resolved rapidly and at the lowest level possibleCoordinate with other departments to maintain regular contact with customer plant personnel to monitor milk quality, shrinkage levels, and receiving operations. Coordinate corrective measures and responses with the other affected departments within the AreaCoordinate with other departments to maintain regular contact with haulers and address issues as neededCoordinate with field services team on response to membership cancellation notices and, when appropriate, intervene personally in the effort to retain members within the CooperativeDevelop and implement solicitation strategies and programs to increase the Area’s market share of producers/milk volume, as neededReview member pay prices monthly and recommend any changes necessary to senior managementMonitor over-order producer payment programs and recommend possible changes to senior managementAlert senior management and other affected departments of significant developments in the Area affecting relationships with haulers, customers, competitors, regulatory agencies, or the publicStay abreast of industry news and events, and represent DFA and the Area at industry and public eventsRecommend regular training and development activities for the field staff to enhance their personal growth/job satisfaction and provide higher levels of professional field service to membersEnsure the success of DFA meetings by assisting in planning, encouraging producers to attend, and participating in them as appropriateMaintain field work of assigned farmers in own assigned geographyThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

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