Member Service Representative
2 months ago
Description
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our missionto be our members most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
+ Medical, Dental, Life and AD&D Insurance
+ Potential for remote work & flexible work g)
+ Pre-Tax & Roth 401(k) plan with company match
+ Health Spending Accounts with company contribution & Flexible Spending Accounts
+ Company Paid Short-term & Long-term disability
+ Paid time off
+ Tuition reimbursement & company-paid training programs
+ FREE AAA membership & travel / product discounts
Job Responsibilities
25% Efficiency : Show proficiency for all skilled call types, especially all Membership and ERS functionality. Demonstrate ability to follow required processes and workflow on every call with minimal reported errors.
25% Sales Per Call : Grow AAA membership by effectively educating and explaining the benefits of AAA products and services to promote additional sales. Close sales and meet or exceed outlined departmental Sales Per Call goal(s) consistently.
20% Productivity : Consistently meet or exceed department standards related to schedule adherence, training times, break/lunch times, etc.. Ensure established policies & protocols are followed, including but not limited to: usage of correct "off queue" codes, timeliness of returning to queue, "Ready to Work", Call Off & PTO request procedures.
10% AAAR Referrals : Recommend Approved Auto Repair (AAR) centers on all Emergency Roadside Service (ERS) Calls to provide Members with reliable & quality options while meeting or exceeding outlined department AAR referral goals.
10% Plus/Premier Membership : Inform Members of advantages of other levels of Membership. Consistently meet or exceed outlined departmental goals by educating Members and making recommendations on Plus/Premier Memberships.
10% Voice of the Member : Demonstrate AAA Core Values in every interaction and resolve Member concerns using problem solving skills/1st contact resolution. Understand AAA products and services to ensure high quality Member service.
Job Specific Requirements
Working knowledge of computer software and ability to effectively navigate multiple systems. Ability to read and interpret instructions, maps and manuals. Must be able to resolve problems and work under pressure to diffuse member concerns. Ability to work under pressure during periods of high volume. Ability to multitask in various areas of the contact center.
Physical Requirements
+ Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
+ Must be able to lift, carry, push, pull a maximum of 25 lbs
Compensation
The mid-market salary for this position is $19.00 per hour, plus incentives. Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short and long term disability insurance, travel discounts and a free AAA membership.. To learn more visit: www.aaa.com/careers.
Qualifications
Education
Required
+ High School or better
Experience
Preferred
+ Customer service and/or sales experience.
-
Member Services Representative
2 months ago
Syracuse, United States Nascentia Health Full timeExcellence in customer service is the foundation of the Member Service Representative position. The Member Service Representative serves as a first contact for members and potential members of Nascentia Health. The Member Services Representative will support the Communication Center by managing incoming calls and customer service inquiries, including...
-
Manager, Member Services
3 months ago
East Syracuse, United States Dairy Farmers of America Full timeGeneral PurposeWork with field representatives providing them with direct personal contact, on-the-job training, encouragement, and support. Assist in designing and administering producer payment programs that allow DFA to remain competitive in the market area. Strive to ensure field representative activities are administered uniformly across the market area...
-
Customer Service Representative
3 weeks ago
East Syracuse, United States Ajilon Full timeAjilon - JobID: 28D30B7F-87A3-48BD-85EE-4B5118517E15 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...
-
Customer Service Representative
1 week ago
East Syracuse, New York, United States Service Experts Full timeAbout Service ExpertsWe are a leading provider of HVAC services, dedicated to delivering exceptional customer experiences. Our team is comprised of the best in the industry, and we're looking for talented individuals to join us.
-
Syracuse, United States SECNY Federal Credit Union Full timeAre you looking for a career where you can advance?Do you want to work for a company that truly cares about its employees, members, and community?If your answer to these questions is an enthusiastic YES then please keep reading!SECNY Federal Credit Union is currently looking for Member Service Representatives for our Fairmount, Manlius, and North Syracuse...
-
Syracuse, United States SECNY FEDERAL CREDIT UNION Full timeAre you looking for a career where you can advance?Do you want to work for a company that truly cares about its employees, members, and community? If your answer to these questions is an enthusiastic YES then please keep reading! SECNY Federal Credit Union is currently looking for Member Service Representatives for our Fairmount, Manlius, and North Syracuse...
-
Syracuse, United States SECNY Federal Credit Union Full timeAre you looking for a career where you can advance?Do you want to work for a company that truly cares about its employees, members, and community?If your answer to these questions is an enthusiastic YES then please keep reading!SECNY Federal Credit Union is currently looking for Member Service Representatives for our Baldwinsville, Manlius, and North...
-
Sales and Service Representative
1 week ago
East Syracuse, New York, United States Russell Tobin Full timeJob Title: Sales and Service RepresentativeContract: 3 months (possible extension)Location: East Syracuse, NY 13057Estimated Salary: $18-19/hourWe are seeking a motivated Sales and Service Representative to join our team. This role involves providing exceptional support to customers, including product ordering, availability, and delivery.Key...
-
Member Services Representative
3 months ago
East Freetown, United States Planet Fitness Full timeAs a Member Services Representative, you will be responsible for creating a positive member experience by providing a superior level of customer service to all Planet Fitness members and guests. You will also be responsible for the maintaining the cleanliness of all areas of the facility to ensure a positive member experience. At Planet Fitness, our members...
-
Customer Service Representative
4 weeks ago
East Syracuse, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeLHH Recruitment Solutions is currently seeking a Customer Service Representative with 3 or more years of experience for a full-time job, located in East Syracuse, Connecticut. This is a contract opportunity for candidates with prior contract experience. Responsibilities:Deliver outstanding customer...
-
Customer Service Representative
3 weeks ago
East Syracuse, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeLHH Recruitment Solutions is currently seeking a Customer Service Representative with 3 or more years of experience for a full-time job, located in East Syracuse, New York. This is a contract opportunity for candidates with prior contract experience. Responsibilities:Deliver outstanding customer...
-
East Providence, Rhode Island, United States The City of East Providence, RI Full timeJob Title: Member Services Representative Opportunity in East ProvidenceAbout The City of East Providence:The City of East Providence is a dynamic and growing community located in Rhode Island. Our team is committed to providing excellent services to our residents and visitors.Job Description:We are seeking a highly motivated and organized Part-time Member...
-
Customer Service Representative
2 months ago
East Montpelier, United States Lloyd Home Service Full timeCSR / Customer Service Representative - Full-time - Montpelier VT PLEASE NOTE: this is NOT a remote/work-from home position and requires someone to be onsite 5-days per week in Cabot, Vermont. Do you want to make $17-22/hour = $30-45K/year (OR MORE depending on experience), receive excellent benefits, and work for a company that values your work-life...
-
Member Service Representative I
1 week ago
East Providence, United States Navigant Credit Union Full timeABOUT:People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in...
-
Customer Service Representative
1 month ago
East Syracuse, United States Russell Tobin Full timeRate/Salary: $16/h - $17/h Location: East Syracuse, NY 13057 Contract: 24 months (possible perm/extension) GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our...
-
Customer Service Representative
1 month ago
East Syracuse, United States Russell Tobin Full timeRate/Salary: $16/h - $17/hLocation: East Syracuse, NY 13057Contract: 24 months (possible perm/extension)GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our...
-
Customer Service Representative
1 week ago
Syracuse, Utah, United States Sam's Club Full timeAbout the JobWe are looking for a skilled Customer Service Representative to join our team at Sam's Club. In this role, you will be responsible for providing top-notch customer service and ensuring that every member has an excellent shopping experience.The estimated salary for this position is around $21.50 per hour, which includes a base pay plus additional...
-
Customer Service Representative
3 weeks ago
East Granby, Connecticut, United States Hobart Service Full timeJob SummaryHobart Service is seeking a skilled Customer Service Representative to join our team. As a Service Dispatcher, you will be responsible for providing exceptional customer service, answering incoming calls, and scheduling service calls to our technicians.Key ResponsibilitiesAnswer all incoming calls and respond to customer inquiries in a timely and...
-
Sales Representative
1 week ago
East Syracuse, New York, United States Russell Tobin Full timeRussell Tobin is currently seeking a highly motivated Sales Representative to join their team in East Syracuse. This role offers a unique blend of sales and customer service responsibilities, requiring a strong understanding of residential and commercial HVAC applications.The ideal candidate will have a proven track record of success in sales and customer...
-
Team Member Representative
1 week ago
East Stroudsburg, Pennsylvania, United States Domino's Franchise Full timeWe are a growing Domino's Franchise with 22 stores in Pennsylvania, offering opportunities for career growth and development. As a Team Member Representative, you will be responsible for ensuring the success of our store by providing excellent customer service, managing inventory and cash control, and leading your team to achieve high standards.Salary...
