Senior Manager, IT Service Delivery

3 weeks ago

Kansas City, United States Disability Solutions Full time

Senior Manager, IT Service Delivery

Position Summary:

Catalent is a global, high-growth, public company and a leading partner for the pharmaceutical industry in the development and manufacturing of new treatments for patients worldwide. Your talents, ideas, and passion are essential to our mission: to help people live better, healthier live.

This is a full-time salaried position: Monday – Friday, 1st shift.

The Senior Manager, IT Service Delivery, is a matrix role with accountability to both IT service delivery and site business units.  The role has responsibility for the overall IT business relationship management and local IT enablement at the Kansas City, MO campus. The campus consists of multiple buildings across three businesses, CDS Early Phase, CDS Clinical and BioAnalytics.

The Senior Manager, IT Service Delivery will execute the site IT Strategy in coordination with Catalent’s Global IT standards and solutions. Will partner with site functional business leaders to ensure site and global IT are delivering appropriate service levels to support site operations and is planning a roadmap for site digital maturity. This individual will be a member of campus leadership with the goal to continuously assess, plan, and improve operational performance and compliance with IT solutions and services.
 

The Senior Manager, IT Service Delivery will also be responsible for ensuring that client-related technical issues are resolved in a quick and proper manner. This individual will have a strong IT background with previous leadership experience. This position will require significant interaction with internal clients, IT associates, and third-party service
providers. The Senior Manager requires a strong bias towards service, quality, and customer satisfaction.

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee. 

The Role:

  • Manage the local site IT team

  • Work with Site Leadership Team(s) to understand strategy and business challenges

  • Ensure the site remains abreast of and compliance with IT global policies, procedures, and standards, as well as global IT Service Levels and Continuous Improvement initiatives

  • Work with business and IT leaders to drive strategic initiatives

  • Partner with the Business Functional Leaders, Local IT, and Global IT teams to deliver key
    programs and projects for the site, such as ERP, LIMS, MES, Clinical applications and
    Business/Manufacturing Intelligence to realize the business cases

  • Manage all IT priorities on site, including being the lead IT contact for major IT projects

  • Responsible for site IT asset management

  • Act as site point of contact for IT infrastructure issues and escalation

  • Other duties as assigned

The Candidate:

  • Bachelor’s degree in business administration, and/or management information systems, required

  • IT Service Delivery and ITIL experience required; certification preferred

  • ServiceNow experience, required

  • Experience in biotech, pharma or life sciences manufacturing and lab with an
    understanding of what is required in a Good Manufacturing Process (GMP) environment, required

  • Experienced in network, telecom, & server support, required

  • Experience with ERP systems implementation for a manufacturing environment across supply chain processes, preferred

  • Experience with manufacturing and laboratory systems in a pharmaceutical environment, required

  • Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

  • Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Why You Should Join Catalent:

  • Defined career path and annual performance review and feedback process 

  • Diverse, inclusive culture 

  • 152 hours of PTO + 8 paid holidays

  • Several Employee Resource Groups focusing on D&I

  • Dynamic, fast-paced work environment

  • Positive working environment focusing on continually improving processes to remain innovative

  • Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives 

  • Community engagement and green initiatives 

  • Generous 401K match 

  • Medical, dental and vision benefits effective day one of employment 

  • Tuition Reimbursement 

  • WellHub - program to promote overall physical wellness 

  • Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories

Catalent offers rewarding opportunities to further your career  Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference. 

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

    

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE.

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