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Sales Support Assistant

2 months ago

Phoenix, United States Shamrock Foods Company Full time

This associate will support the Broadline Sales - DSR(s), Business Development and Review and/or DSMs as it relates to sales support duties and/or value-added services. This associate will interact directly with our BL sales force and customers; he/she will need to develop and maintain strong local customer relationships as necessary. This associate will support DSR Route Coverage as an assistant to DSR territory support, Customer order guide Maintenance, Customer Development and Customer Review Strategies, assist with Sales Growth and/or Account Penetration tasks, enhancement of customer relationships and sustainment of customer Service Level and OEE standards.Essential Duties: DSR route coverage and assistance, facilitation and/or execution of sales route needs, maintain consistent sales associate practices and relationships; DSR/ customer review for continuous improvement and evaluation of service level expectations and sales revenue/margin sustainmentAccurate entering and processing of customer orders and requests; resolving customer questions and/or concerns; strong follow-up with sales and customer; processing outs, edits and sales reportsAssist in facilitation of samples/cuttings for new/existing growth opportunities; coordinate with SFC specialist/resource(s), vendor/broker, customer and/or sales associate to execute on behalf of DSR and/or customer requests.Responsible for maintaining customers within credit terms, sales agreements and proposalsAssist in preparation of SFC Capabilities package, resources, services, customer presentation packets including PowerPoint presentations as needed.Coordinate and communicate all activities between sales & their respective customer entities to ensure a smooth roll-out process for openings and Customer On-boarding Process, complete with follow-up timelines and customer expectations metricsConducts research as needed and assists in development of proposals and contracts using word processing applicationsCoordinates and arranges customer/SFC meetings
scheduling and confirmation with all parties, preparation of agendas, facilities and coordination of necessary resourcesItem Rationalization from customer menu and/or product specs for OG coding prep.Order Guide (OG) Coding and data export for market basket preparation.Market basket development - comp savings/opportunities & collective usage Performa.Pro-active and/or requested reporting of customer SL
OEEs, Delivery & Service Level reportingHandle mid to high level customer escalations from both customers and Level 1 peer associates for internal/external customer issue collaboration and resolveIdentify process improvement opportunities; show consistent project participation; ensure sustainment of Customer Care processes utilizing BPI methodologies.Contribute positively to the Customer Care team, sales community, customer account base, culture, business needs and productivity of sales goals and initiativesPerform other duties as assigned.Qualifications: High school diploma or GED preferredTwo years minimum of direct sales, Customer Care and/or sales support experience or two years related industry experience and/or training, foodservice experience preferredMust have excellent written and communication skills and ability to interface with customers professionally at all times via phone and emailConsultative, solutions-oriented and value-based approach to managing account business relationships and customer resolve.Comprehensive knowledge of SFC product categories and resources and proficient knowledge of various Order Entry processes & procedures, including web-based systems; able to facilitate customer training and/or materials for new customers.Accuracy of order entry processing, product rationalization, coding and building an order guide.Must have Microsoft Office proficient
Outlook, Word, Excel and PowerPoint and Order Writer Proficient (SmartSell, SmartDesk, SmartWeb)Must be able to understand the Credit Application Process and terms options and Customer Setup Processes - including Delivery Days.Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays.Corporate Summary: At Shamrock Foods Company, people come first
our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.Our Mission: At Shamrock Foods Company, we live by our founding family s motto to
treat associates like family and customers like friends. Why work for us? Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That s why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education and wellness programs.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)