Sr Program Manager

Primary Responsibility : Plan, execute, and finalize large, complex programs according to scheduled deadlines and within budget while meeting or exceeding projected business benefits. This includes acquiring resources and coordinating the efforts of team members in order to deliver programs according to plan. The Senior Program Manager will work with project executives and design leads to define the program's scope/objectives and manage the program through all phases of Americold PMO methodology and project life cycle. The Senior Program Manager will also oversee other Program Managers on the team, providing quality checks to their workplans while serving as their resource manager. The Senior Program Manager will travel with the PM's to support key customer-facing and supplier coordination meetings. What You'll Do : o
Develops and executes program work plans and revises as appropriate to meet changing needs and requirements, while applying PMO methodologies and program standards o
Plans, scripts and executes new business or new facility launches, including the workstreams of People, Systems, and Facility Readiness for large, complex facilities o
Provide guidance to detailed design, RFP development, and supplier selection processes o
Partner with construction team lead and contractors to incorporate detailed design into construction planning and automation integration o
Ability to utilize and manage tools like project scheduling, facility ramp-up plan, hiring/training tracker, testing scripts, and key process indicators to track progress of launch stability. o
Understands how to identify resources needed and assigns individual responsibilities to internal and external team members. o
Minimizes exposure and risk on programs through contingency planning and risk mitigation. o
Assigns program tasks and reviews the quality of support provided by the program team members. o
Manage indirect reports who will be participants on the program while still performing their day-to-day responsibilities in their home department. o
Manages program review meetings with team members to ensure work progresses as planned and as issues are identified, action plans are put in place to address in an appropriate time frame and escalate as appropriate. o
Communicate progress against the plan to team members, stakeholders, steering committee, and executives. Develop updates and charts for external customers to review program progress weekly/daily as needed. o
Partner with process owners, operators, and General Managers to fully understand impact of customer requirements or requests and the affect they would have on overall program planning o
Assist in determination and evaluation of operations best practices and coordinate their subsequent implementation. Provide expertise and guidance to resolve problems encountered during implementations. o
Support facility go-lives, conversions and/or retrofits as needed; ensure operational readiness to minimize downtime, productivity reductions, and accuracy issues. This includes analytics around staffing, dock door and equipment requirements. Ability to pull together solid content for each workstream to lead customers and internal operations through readiness checks and other workshops. o
Ability to utilize Powerpoint to communicate work order sequence, vendor activities, workstream readiness, risk/contingency planning and hiring/certification tracking o
Fully responsible for assigned programs, including both driving progress and ensuring deadlines and budget are met and keeping management informed of progress. o
Manage change control so that as potential scope changes arise, they are each carefully analyzed, reviewed, and appropriately approved. o
Report program performance tracking that includes measurement against budgeted costs, operational revenue and profitability as defined in the overall business case. o
Support the recruiting, hiring, training, and coaching of management team members. o
Travel on short notice and possibly for extended periods of times. o
Oversee 1-3 direct reports as resource manager and provide quality assurance checks for all direct reports project loads. o
Other duties and special projects as requested. What Experience and Education You Need : o
Bachelor's Degree in Engineering, Operations, Project Management, or related field o
10+ years of demonstrated Program Management experience with large, complex facility startups with refrigeration a plus o
5+ years of demonstrated automation implementation and vendor management required; familiarity with automation vendors and differences between key OEM's and integrators o
Demonstrated an understanding of functionality on WMS layer vs. WCS/WES layer o
Warehouse operations management experience desired, with proven examples of multiple go-live leadership o
Successful track record managing multiple high priority capital investment, customer implementations, and business strategy programs using project/program management methods and tools o
Experience with installing, testing, and commissioning distribution automation including but not limited to AS/RS, mini-load, robotics, and shuttle systems is preferred o
Project Management Professional (PMP) certification a plus o
Strong knowledge of Microsoft applications to include Project, Excel, Word, PowerPoint, Visio and SharePoint (and other process documentation tools) What Could Set You Apart : o
Ability to communicate professionally, both written and verbally with individuals at all levels of the organization, external contacts, customers and potential customers o
Ability to work in matrix managed environment o
Demonstrates a results-based leadership style with strong impact and influencing skills o
Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization o
Strong financial acumen and business savvy o
Strong analytical skills and process focused problem analysis and problem resolution o
Progressive, flexible and team-oriented approach desired o
Possess a proactive approach with strong customer service orientation o
Demonstrates uncompromising level of integrity and code of ethics and maintain a high degree of confidentiality o
Must be able to travel at an estimated 50-75% of the time to support programs o
Must be willing to travel internationally for multiple durations, willingness to relocate for extended period (1-2 years) a plus o
Extended travel including weekends may be required during critical times such as facility launches Physical Requirements : o
Requires the ability to sit for long periods of time, with frequent interruptions o
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending o
Requires manual dexterity with normal hand and finger movements for typical office work o
Talking, hearing, and seeing are important elements of completing assigned tasks o
May require travel by automobile and airplane up for business o
May require a visit facility operations in temperatures at or below freezing o
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds o
Requires the use of various electronic tools o
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes o
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What We Offer : Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world. Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.