Help Desk
4 weeks ago
Job Description Summary:
The position provides first-line remote support to end-users experiencing difficulties with computer hardware and with computer applications and communications software. The position responds to non-complex, level 1 issues and escalates level 2 issues accordingly under limited/minimal direct supervision. Common issues will be password resets, AD issues, etc... there will be a training period when they first start to learn their systems.
Job Description:
Job Responsibilities (listed in order of importance and/or time spent)
Address initial telephone or email request from Users, including logging call activity
Provide both routine and detailed technical advice, guidance, and support to end users
experiencing difficulties using corporate IT systems, products, and services
Resolve technical software and hardware operating or network difficulties
Provide technical support including problem diagnosis, repair, setup, configuration, etc.
Ensure proper recording, documentation and closure
Demonstrate, install, and commission corporate IT products, services, and upgrades of hardware and software systems
Identify opportunities and risks associated with changes in the environment
Assist with planning requirements for the installation and commissioning of operating or network systems
Provide routine end user training
Emulate or reproduce technical problems encountered by users
Apply all relevant technical standards, procedures, and tools
Prioritize problem resolution, monitor progress, and apply escalation procedures
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Help Desk
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