IT Help Desk Manager

3 weeks ago


Chicago, United States Motion Recruitment Full time

Exciting opportunity for an IT Help Desk Manager in the heart of technology innovation A dynamic healthcare company leveraging cutting-edge IT solutions, is seeking a full-time Help Desk Manager to lead their support services team. This role is on-site in Chicago, IL and would be supporting and training tier 1 and tier 2 personnel to continue growing their careers. This position is customer facing and requires excellent communication skills.

Are you passionate about delivering exceptional customer service while managing a high-performing IT support team? The company is looking for a hands-on leader who thrives on solving complex technical challenges and nurturing talent. In this role, you'll have the opportunity to shape the future of IT support, working with state-of-the-art technologies and industry-leading practices. They offer a collaborative environment that encourages professional growth, work-life balance, and the chance to make a real impact on customer satisfaction and team development

Required Skills & Experience

  • Bachelor's Degree in Computer Science or related field
  • Minimum 5 years of experience managing an IT help desk environment
  • Strong Microsoft Windows Desktop, Office, Server (2008/2013) experience
  • Expertise in Active Directory, Group Policy, DNS/DHCP
  • Proficiency in Microsoft Office 365 and Exchange
  • Working knowledge of network communications (firewalls, VLANs, VPNs, routing, wireless)
  • Understanding of web-based concepts and technologies
Desired Skills & Experience
  • ITIL, A+, MCP, CCNA, CCNE certifications
  • Experience with help desk ticket management systems
  • Familiarity with IT procurement processes
  • Knowledge of IT service management best practices
What You Will Be Doing
Tech Breakdown
  • 40% Windows Server and Desktop Support
  • 30% Network and Communication Systems
  • 30% Help Desk Management and Process Improvement
Daily Responsibilities
  • 50% Hands-On Technical Support and Escalations
  • 30% Team management and Mentoring
  • 20% Customer Communication and Service Improvement

The Offer
  • Bonus OR Commission eligible
You will receive the following benefits:
  • Medical, Dental, and Vision Insurance
  • Vacation Time
  • Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted by: Kylie Lenz

Specialization: Technical Support

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