Help Desk Analyst

1 month ago


Chicago, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a proficient Help Desk Analyst for our team based in Chicago, Illinois. This role is situated within the detail-oriented services industry and provides an opportunity for long-term contract employment. The successful candidate will be tasked with resolving help desk-related issues, providing training, and maintaining excellent customer service.


Responsibilities:


• Provide comprehensive phone and deskside support to resolve desktop and server related issues

• Accurately log all phone interactions with the Help Desk, ensuring all issues are documented in the Incident Tracking database

• Perform direct troubleshooting tasks including software installation and upgrades, hardware installation, file backups, and application configuration

• Provide support for audio and video conferencing services, including technical and logistical aspects

• Actively participate in the development of end-user IT training materials and provide instruction during customer service interactions and scheduled training sessions

• Maintain operational availability of all technological resources such as workstations (laptops, desktops), printers, data communication equipment, and audio-visual equipment

• Implement mobile device configurations, including Android Development and Apple Devices

• Gain proficiency in Cisco Technologies, Citrix Technologies, and Active Directory for better system management

• Handle different aspects of computer hardware and configuration management

• Manage deployments and EO/IR systems to maintain efficient operations.

• Proficiency in Android Development is mandatory. • Knowledge and experience with Cisco Technologies. • Solid understanding of Database management. • Ability to work with Active Directory. • Proficiency in using and troubleshooting Apple Devices. • Knowledge of Computer Hardware and its troubleshooting. • Previous experience in Configuration Management. • Experience in Deployments is required.
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