Change Management Lead

1 week ago


Austin, United States TalentBurst Full time
Title : Change Management Lead
Location: Austin, TX 78729 or Cupertino, CA 95014
Duration: 4 Months
33891852
Hybrid (4 months contract with possibility of extension) (Manager is open for candidates in Cupertino as well)
In this role, you will:
  • Collaborate with business owners, process SME's, and other stakeholders to review the current state against proposed future state processes, systems and review change impacts.
  • Lead and document change impacts by conducting impact analyses and other change management assessments
  • Develop training materials that will used in instructor-led sessions or as part of self-paced offerings
  • Develop communication materials to ensure adoption of new ways of working and technology solutions for both internal and external stakeholders
  • Project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)
Minimum Qualifications
  • 5+ years of experience in project/program/change management and/or training content development and delivery on similar programs
  • Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation
  • Experience working on enterprise-scale, multi-country digital transformation projects
  • Experience working on multi-release projects following the Agile methodology
  • Bachelor's degree or equivalent experience
Preferred Qualifications
  • Background in CRM implementations such as Salesforce is highly preferred
  • Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management is a plus
  • Change management certification (such as PROSCI) or other designation is a plus
  • Proficiency with Client iWork Tools - Keynote, Numbers, Pages.
  • Experience working with sales teams in US Education or Government markets
  • Passion for problem solving and overcoming business challenges in partnership with others
  • Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners. Past experience developing communications and training materials
  • Experience collaborating on projects with a geographically dispersed team in a highly-matrixed, fast-paced environment. Requires onsite presence to effectively collaborate with the team
  • Solid track record of leading strategic programs combined with the ability to execute tactical, project-level activities, and tasks
  • Resilience, tenacity, and attention to detail
Education:
Bachelor's degree or equivalent experience

Required Skills:
CHANGE MANAGEMENT
TECHNICAL DOCUMENTATION
B2B
CONTENT DEVELOPMENT

Additional Skills:
PROBLEM SOLVING
ACCOUNT PLANNING
PROCESS IMPROVEMENT
CAMPAIGN MANAGEMENT
FORECASTING
INSTRUCTOR
RELATIONSHIP BUILDING
AGILE
SUBJECT MATTER EXPERT
SALESFORCE
CRM

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