End User Support

6 days ago

Baltimore, United States DatamanUSA, LLC Full time

DatamanUSA is looking for a End User Support for our direct client based in MD. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:

Job Title: End User Support

Location: Baltimore, MD

Duration: 5+ Months



Minimum Education and Experience Requirements:

*) Associate degree.

*) Two years of computer and customer support, applications analysis, and/or data security and testing experience.

*) Verbal and written communication skills.

*) Previous IT experience in government is preferred.

*) Equivalencies. An equivalent combination of education and experience. Technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

Required Skills, Knowledge and Abilities:

*) Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.

*) Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.

*) Knowledge of current trends and developments in network-based communications systems.

*) Knowledge of computer-based communications protocols.

*) Skill in developing database queries and generating reports.

*) Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.

*) Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.

*) Ability to analyze, apply logic and solve technology problems.

*) Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.

*) Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.

*) Ability to schedule and perform preventative and corrective maintenance procedures and repairs.

*) Ability to write detailed technical reports and analyses.

*) Ability to develop a working knowledge of computer systems software and operating systems.

*) Ability to develop systems software and systems software testing procedures.

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