IT Service Desk Agent
5 days ago
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING
Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI
Title: IT Service Desk Agent (Part-time)
Location: Detroit, MI (onsite)
Duration: 12+ Months
Role Type: W2 contract engagement
Pay Rate: $20-22/hour
*Part-time 20-25 hours/week
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Senior Service Desk Analyst
- Approve escalation requests via chat to ensure FCR metric goals are met
- VIP Call Handling
- Mentoring of new and developing agents
- Provide next level troubleshooting/guidance to team
- Deskside support/Concierge service
- Review knowledgebase articles ensuring accuracy of content
- Provide first-level contact and incident resolution for all users
- Provide accurate and timely logging of incidents and resolution
- Escalate problems as appropriate following Service Desk procedures
*Beware of scams. S3 never asks for money during its onboarding process
The S3 Difference
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
- Set the bar high for what a company should do
- Create jobs
- Offer people an opportunity to succeed and change their station in life
- Improve the communities where we live and work through volunteering and charitable giving
As an S3 employee, you re eligible for a full benefits package that may include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Vacation Package
- Life & Disability Insurance Plans
- Flexible Spending Accounts
- Tuition Reimbursement
-
IT Service Desk Agent
2 weeks ago
Detroit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions has multiple openings for Service Desk Agents for a contract opportunity with one of our largest clients located in Detroit, MI! Title: IT Service Desk Agent Location: Detroit, MI (onsite) Duration: 12+ Months Role Type: W2 contract engagement Role Summary Service...
-
IT Service Desk Specialist
2 weeks ago
Detroit, Michigan, United States Strategic Staffing Solutions Full timeService Desk Agent OpportunityStrategic Staffing Solutions is seeking a skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for users with technical issues, providing timely and effective resolution to ensure minimal disruption to business operations.Key Responsibilities:Provide first-level contact and...
-
IT Service Desk Technician
7 days ago
Detroit, United States Strategic Staffing Solutions Full timeLocation: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...
-
IT Service Desk Technician
5 days ago
Detroit, United States Strategic Staffing Solutions Full timeLocation: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...
-
IT Service Desk Technician
6 days ago
detroit, United States Strategic Staffing Solutions Full timeLocation: Detroit, MI (onsite)Duration: 12+ MonthsRole Type: W2 contract engagementPay Rate: $20-22/hour*Part-time 20-25 hours/weekRole Summary Service Desk Analyst (Level 1)Provide first-level contact and incident resolution for all users with all issuesUses advanced troubleshooting skillsReview knowledgebase articles ensuring accuracy of contentProvide...
-
Front Desk Representative
2 weeks ago
Detroit, Michigan, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGuest Registration and Checkout:...
-
Front Desk Representative
3 weeks ago
Detroit, Michigan, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key ResponsibilitiesGuest Registration and Check-out:...
-
Reservation Agent
1 week ago
Detroit, Michigan, United States Sage Hospitality Full timeReservation Agent Job DescriptionAt Sage Hospitality, we're seeking a skilled Reservation Agent to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, responding to telephone inquiries, and making reservations that support our hotel's selling strategies.Key...
-
Front Desk Supervisor
3 weeks ago
Detroit, Michigan, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Azul Hospitality. As a key member of our Front Office Department, you will be responsible for ensuring exceptional guest service and ensuring the smooth operation of our front desk.Key ResponsibilitiesAssist the Front Office Manager in the daily operations of...
-
Agent's Executive Assistant
4 months ago
Detroit, United States Angela Hughes - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Angela Hughes - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...
-
Agent's Assistant
5 months ago
Detroit, United States Angela Hughes - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Service Desk Analyst
2 weeks ago
Detroit, Michigan, United States Juno Search Partners - Open Positions Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our dynamic and fast-paced IT Service Desk team. As a Service Desk Analyst, you will play a crucial role in supporting users across various channels, providing excellent customer service, and troubleshooting technical issues.Key Responsibilities:Engage with customers...
-
Service Desk Technician
2 weeks ago
Detroit, United States ServiceTec Full timeTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MI Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a...
-
Service Desk Support Specialist
1 week ago
Detroit, Michigan, United States ServiceTec Full timeService Desk Technician Job DescriptionJob Title: Service Desk TechnicianLocation: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MIJob Type: Full-timeHours: 9:00 AM to 6:00 PM, Monday to FridayJob Summary:We are seeking a highly skilled Service Desk Technician to join our team at Detroit Metropolitan Wayne County Airport (DTW). As a Service Desk...
-
Customer Service Representative
4 months ago
Detroit Lakes, United States Nick Christenson - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
-
Service Desk Technician
2 months ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $50-$55k annuallyTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MI Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting...
-
Service Desk Support Specialist
3 weeks ago
Detroit, Michigan, United States Innova Solutions Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Innova Solutions. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesEngage with customers through various mediums, including phone, email, and self-service portal, to resolve...
-
Service Desk Technical Manager
3 months ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $70k-$80k annuallyTitle: Service Desk Technical ManagerLocation: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MIEver wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an...
-
Service Desk Support Specialist
3 weeks ago
Detroit, Michigan, United States ServiceTec Full timeService Desk Technician Job DescriptionWe are seeking a highly skilled Service Desk Technician to join our team at Detroit Metropolitan Wayne County Airport (DTW). As a Service Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving issues promptly, and maintaining a high level of customer...
-
Account Manager
4 months ago
Detroit, United States Angela Hughes - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Angela Hughes - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...