Service Desk Analyst

1 week ago

West Des Moines, United States TEKsystems co Allegis Group Full time
Service Desk Analyst
100% remote, must sit within 30 miles of Des Moines, IA

Technical
  • Troubleshooting
  • Customer Service
  • Phone, Email, Chat
  • Windows
  • Active Directory
  • ServiceNow
  • Tier 1.5

Description
We are looking to bring on a group of Tech Support Agents to support the internal employees of a financial services company via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.

The first week of the role will involve agents going through compliance courses, the second week is a 1 week instructor lead virtual training. After training is over agents will move into their designated shifts and start taking phone calls.

Day-to-Day
  • Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration.
  • Use existing knowledge base content to search for known solutions and implement work arounds.
  • Follow directions and be able to process large amounts of information in a customer focused/friendly manner in a fast-paced, high volume environment with great communication skills.
  • Triage problems and use the escalation processes to quickly resolve or escalate incidents that require further subject matter experts.
  • Utilize call/chat to assist with encryption password and active directory passwords, remote access questions that may arise from a predominately work from home customer base, software installs, printer setup and other peripherals.
  • Troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365 , Outlook email, Teams.
  • Understand and use Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids.

Additional Skills & Qualifications
  • Attendance and reliability is very important for this role.
  • You will start in a structured training model and then switch into a designated shift time.
  • Must maintain flexible working hours while getting up and running.
  • Strong customer service skills via phone, email and chat.
  • Must be able to work with people at all levels and demonstrate the ability to understand and embrace change.

Work Environment
  • Remote team, call center environment.
  • Support internal customers.
  • The dress code is business casual, and the environment is a team-based.

Expected Start Date
  • Start Date October 21
  • 2-Step Interview

Schedule
  • 1st shift hours
  • Must be open to working 5 days per week
  • May work 1 weekend day
  • Federal Holidays Off

Compliance Requirements
  • Background Check Required
  • IT experience, minimum 6-months
  • Not able to work around school schedules

*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Service Desk Analyst

    2 weeks ago

    Des Moines, Iowa, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our dynamic team of IT support specialists in the insurance industry. As a Service Desk Analyst, you will provide technical assistance to internal clients, agents, and contractors, ensuring seamless support and resolving issues efficiently.Key ResponsibilitiesReceive and respond to...

  • Service Desk Analyst

    2 weeks ago

    Des Moines, Iowa, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our dynamic team of IT support specialists in the insurance industry. As a Service Desk Analyst, you will provide technical assistance to internal clients, agents, and contractors, ensuring seamless support and resolving issues efficiently.Key ResponsibilitiesReceive and respond to...

  • Service Desk Analyst

    14 hours ago

    Des Moines, Iowa, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our dynamic team of IT support specialists in the insurance industry. As a Service Desk Analyst, you will provide technical assistance to our clients' employees, agents, and contractors, ensuring seamless support and resolving issues efficiently.Key ResponsibilitiesReceive and respond to...

  • service desk analyst

    2 weeks ago

    West Des Moines, United States Randstad Full time

    service desk analyst. west des moines , iowa posted 7 days ago job details summary $18 - $20 per hour contract bachelor degree category computer and mathematical occupations reference1066554 job details job summary: Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to...

  • Service Desk Analyst

    3 weeks ago

    Des Moines, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6  Month(s) Contract to hireLooking for someone who is looking for a long term opportunity to Grow.3rd Shift is Midnight to 8a. Remote now and then onsite after COVID Req Description DescriptionThe Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a...

  • service desk analyst

    1 week ago

    West Des Moines, United States Randstad Full time

    service desk analyst. west des moines , iowa posted september 23, 2024 job details summary $18 - $20 per hour contract bachelor degree category computer and mathematical occupations reference1066554 job details job summary: Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client...

  • service desk analyst

    2 weeks ago

    West Des Moines, United States Randstad Full time

    service desk analyst. west des moines , iowa posted 8 days ago job details summary $18 - $20 per hour contract bachelor degree category computer and mathematical occupations reference1066554 job details job summary: Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services...

  • Help Desk Analyst

    7 days ago

    West Des Moines, United States TEKsystems co Allegis Group Full time

    Description:Required qualification : Commitment to work through the contract end date. 12-24 months of previous technology experience in a similar Service Desk environment or equivalent experience. Required Skills: Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration. The...

  • Help Desk Analyst

    1 week ago

    West Des Moines, United States TEKsystems co Allegis Group Full time

    Description:Company is looking to bring on a group of Tech Support Agents to support the internal employees of Company via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include:...

  • Help Desk Analyst

    1 week ago

    West Des Moines, United States TEKsystems co Allegis Group Full time

    Description: Wells Fargo is looking to bring on a group of Tech Support Agents to support the internal employees of Wells Fargo via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could...

  • Help Desk Analyst

    5 days ago

    West Des Moines, United States TEKsystems co Allegis Group Full time

    Description:Tech Support Agents to support the internal employees via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection...

  • Service Desk Support Specialist

    5 days ago

    Des Moines, Iowa, United States TEKsystems Full time

    Job DescriptionTEKsystems is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and working closely with our team to ensure excellent customer service.Key Responsibilities:Provide...

  • IT Service Desk Analyst

    2 weeks ago

    Des Plaines, Illinois, United States CJ Logistics Full time

    Job SummaryCJ Logistics is seeking a highly skilled IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our users.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT issues, including hardware, software,...

  • Help Desk Analyst

    1 month ago

    West Des Moines, United States TEKsystems Full time

    Help Desk Analyst 100% remote *must reside within 30 miles of Des Moines, IA Technical Troubleshooting Customer Service Phone, Email, Chat Windows Active Directory ServiceNow Tier 1.5 Description We are looking to bring on a group of Tech Support Agents to support the internal employees of a financial services company via inbound phone calls. Agents will...

  • Help Desk Analyst

    2 weeks ago

    West Columbia, United States Infojini Full time

    Duration : 12 Months contract with possible extension JOB PURPOSE: As the first point of contact for 800+ Child Support Services Division staff and County Clerk of Court staff, the CFS Help Desk triages requests and incidents for PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System) aiming for a high level of first...

  • Service Desk Analyst I

    1 month ago

    West Fargo, North Dakota, United States Doosan Corp Full time

    Job SummaryThe Service Desk Analyst I provides Level 1 support for customers, including dealers, internal users, external users, national accounts, and suppliers. This role follows ITIL and Knowledge Centered Support (KCS) best practices to ensure customer satisfaction, quality, and service level targets are met.Key ResponsibilitiesSupports customers via...

  • Service Desk Analyst I

    3 weeks ago

    West Fargo, North Dakota, United States Doosan Corp Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst I to provide exceptional customer support to our clients. As a key member of our team, you will be responsible for delivering top-notch service, resolving issues efficiently, and collaborating with cross-functional teams to drive business success.Key ResponsibilitiesProvide Level 1 customer...

  • Service Desk Analyst I

    4 weeks ago

    West Fargo, North Dakota, United States Doosan Corp Full time

    Job SummaryThe Service Desk Analyst I provides Level 1 customer support for Bobcat, a leading manufacturer of heavy equipment. As a key member of the Doosan Digital Innovation America, LLC team, this role is responsible for delivering exceptional customer experiences through timely and effective issue resolution.Key ResponsibilitiesProvide empathetic and...

  • Help Desk Ticket Analyst

    1 day ago

    West Conshohocken, Pennsylvania, United States ASM Global Full time

    Job Title: Help Desk Ticket AnalystAt ASM Global, we are seeking a highly skilled Help Desk Ticket Analyst to join our team. As a Help Desk Ticket Analyst, you will play a critical role in ensuring the smooth operation of our help desk, providing exceptional customer service, and resolving technical issues in a timely manner.Key Responsibilities:Manage and...

  • Business Analyst

    3 months ago

    Des Moines, United States CyberTec Full time

    Business Analyst with IAM and SailPoint experience Must have SailPoint/Okta experience along with working with the business. $50 - 55/hr. C2C Sammons Financial Group Des Moines, IA At a high level, this IAM resource will ideally have technical and soft skills, and would be "on contract" through the remainder of 2024. If the right candidate is identified, we...