service desk analyst
2 months ago
service desk analyst.
-
west des moines , iowa
-
posted september 23, 2024
job details
summary
-
$18 - $20 per hour
-
contract
-
bachelor degree
-
category computer and mathematical occupations
-
reference1066554
job details
job summary:
Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors.
Onsite M-F 12pm-9pm CST
Job Requirements -
-
High efficiency and work ethic required.
-
Experience with Windows 10 operating system and Microsoft Office products.
-
Experience with any ticketing system is required, and with ServiceNow is a great positive.
-
Customer ""requests"" that candidates have very clear spoken English
-
Demonstrated ability to establish and maintain high levels of client trust and confidence."
Desired Skills & Experience -
-
College degree preferred.
-
Previous experience within an IT service desk.
-
Job requires outstanding communication and customer service skills.
-
Ability to handle difficult situations and resolve issues are key to success in this role.
-
Candidates should be able to work quickly through repetitive calls around the various technology subjects.
location: WEST DES MOINES, Iowa
job type: Contract
salary: $18 - 20 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
-
Receiving support requests via phone calls.
-
Opening support tickets within the ServiceNow ticketing system.
-
Troubleshooting a wide range of IT support needs.
-
Documenting issues.
-
Completing required support work.
-
Updating and closing out tickets.
qualifications:
-
Experience level: Experienced
-
Minimum 2 years of experience
-
Education: Bachelors
skills:
-
Helpdesk
-
HelpdeskEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
-
Service Desk Analyst
2 months ago
Des Moines, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration6 Month(s) Contract to hireLooking for someone who is looking for a long term opportunity to Grow.3rd Shift is Midnight to 8a. Remote now and then onsite after COVID Req Description DescriptionThe Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a...
-
IAM Business Analyst
6 months ago
Des Moines, United States CyberTec Full timeIAM Business Analyst Must have SailPoint/Okta experience along with working with the business. $50 - 55/hr. C2C IAM Engineer/Analyst - SailPoint/Okta Sammons Financial Group Des Moines, IA At a high level, this IAM resource will ideally have technical and soft skills, and would be "on contract" through the remainder of 2024. If the right candidate is...
-
IT Help Desk Analyst
7 hours ago
West Haven, United States WiredHive Full timeLooking for candidates with 2-3+years of experience as an IT Help Desk Analyst, Help Desk Technician, or Technical Support related role.Serve as the first point of contact for users seeking technical assistance through in-person, phone, chat, email, or support ticketing systems.Diagnose and resolve basic computer hardware, software, and peripheral...
-
Customer Service- Front Desk at our hotel
2 months ago
West Des Moines, United States Steak n Shake Full timeJob brief We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests' first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you...
-
Customer Service- Front Desk at our hotel
2 months ago
West Des Moines, United States Steak n Shake Full timeReplies within 24 hours Job brief We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests' first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms,...
-
Front Desk Supervisor
1 month ago
West Des Moines, United States Atrium Hospitality Full timeHotel: Des Moines Sheraton. Front Desk Supervisor. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Pay Rate: 17.50/hour to 18.38/hour. At Atrium Hospitality, we want our associates to have positive experi Front Desk, Supervisor, Customer Service, Hotel, Associate
-
Help Desk Analyst
2 months ago
West Chester, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team. This role is based in West Chester, Pennsylvania, and offers a contract-to-hire employment opportunity. The primary function of this role is to provide customer service and basic troubleshooting to our clients in the IT industry.OVERNIGHT SHIFT / 100% ONSITE...
-
Service Analyst
1 week ago
Des Moines, United States The Waldinger Corporation Full timeDescription TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment. We are currently seeking a Service Analyst for our Strategic Accounts Department. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of...
-
Help Desk Ticket Analyst
6 days ago
West Conshohocken, United States ASM Global Full timePOSITION: Help Desk Ticket Analyst DEPARTMENT: Information Technology (IT) REPORTS TO: Director, IT Systems and Support FLSA STATUS: Salaried/Exempt Job Summary As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating...
-
Senior Business Analyst – Loan Servicing
3 weeks ago
West Des Moines, United States Randstad Digital Full timePosition: Senior Business Analyst – Loan Servicing & Loan AccountingLocation: Onsite in Des Moines, IA (5 days a week with Operations and Loan Accounting teams)Contract Duration: 1 year, with potential to convert to full-timeAre you a proactive Senior Business Analyst with a passion for loan servicing and loan accounting? We’re looking for an experienced...
-
Financial Analyst
4 weeks ago
West Des Moines, United States Collabera Full timeNote: The position is Hybrid (3 weekdays from Office, 2 weekdays from Home). Position Scope: Responsible for identifying, documenting, implementing financial control, and oversight matters. Individuals lead and/or execute testing, and monitoring initiatives for assigned control areas. Position Details: Position: Financial Controls...
-
Help Desk Technician II
5 days ago
Des Moines, United States The Odom Corporation Full timeDescription The IT Help Desk Technician II provides internal support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Daily tasks include the support of The Odom Corporation's PCs, tablets, cell phones, application platforms, Office 365, printers,...
-
Front Desk Agent
2 days ago
West Des Moines, United States Arbor Lodging Management Full timeJob Type Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an...
-
Help Desk Analyst
3 weeks ago
West Des Moines, IA, United States TEKsystems Full timeDescription:Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.The first week of the role will...
-
Help Desk Analyst
3 weeks ago
West Des Moines, IA, United States TEKsystems Full timeDescription:Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.The first week of the role will...
-
Help Desk Analyst
3 weeks ago
West Des Moines, IA, United States TEKsystems Full timeDescription:Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.The first week of the role will...
-
Help Desk Analyst III
1 month ago
West Hollywood, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Analyst III to join our team in West Hollywood, California. In this role, you will be tasked with providing comprehensive technical support, including managing devices and applications, overseeing user accounts, and troubleshooting issues. This position is crucial in...
-
IT Support Specialist
1 month ago
West Des Moines, Iowa, United States Randstad Full timeJob SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our dynamic team in the insurance industry. As a Service Desk Analyst, you will be responsible for providing technical assistance to internal clients, agents, and contractors.Key ResponsibilitiesReceiving support requests via phone calls and opening support tickets...
-
IT Procurement Analyst
1 week ago
Des Moines, United States Robert Half Full timeJob DescriptionJob DescriptionPosition: IT Procurement AnalystLocation: Des Moines IA - HybridSalary: up to $130K & Exceptional Benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. *** Exciting New...
-
IT Service Desk
6 days ago
West Bend, United States TEKsystems Full time*Description:* Our client is looking for a service desk individual with 1-3 years experience. Some of the responsibilities are as follows: Support of computer hardware, software and applications. Support of mobile devices, including iPhones, iPads and Android devices. Maintain service level agreements. Communicate technical solutions to end users. Provide...