Applications Support

3 weeks ago

Westerville, United States BCforward Full time


Applications Support - Advanced


BCforward is currently seeking highly motivated Applications Support - Advanced opportunity in Westerville, OH.

Our client is one of the oldest financial institutions and offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporations. Their history spans over 200 years and today are the leaders in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Position Title: Applications Support - Advanced
Location: Westerville, OH (Hybrid work Model)
Duration: 12 Months Contract to Fulltime
Pay Rate Range: $47.98/hr W2 - $51.07/hr W2
Candidates must be legally authorized to work in the United States without sponsorship.

Job Description:
The role requires weekend support as part of shift based coverage
Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools such as Splunk, Dynatrace and Grafana. Work closely with the L2/L1/AD teams to improve thresholds and alerting of critical flows. Assist with Root Cause Analysis (RCA). Identify monitoring gaps and implement solutions, by leveraging the best monitoring tool(s) to address the specific gap. Identify & solve issues within TTR to avoid financial losses and reduce customer impacts.
Automation - Leading and driving the identification and implementation of automation opportunities across the application and infrastructure environment
Identifies issues for escalation and partner with Operate Teams, AD and PM teams to identify single points of failure which should be monitored with a heightened sensitivity and proactively Auto-ticket on issues which could turn customer impacting if not resolved.
Supports incident, problem, and change management for applications and infrastructure. Maintenance of the firms systems to ensure operational stability and availability.
Act as the second line of support for requests involving ATM hardware or applications and operations processes
Partner with various ATM Support groups team and product owners to resolve issues, defects, and conduct root cause analysis
Be a problem solver for onsite ATM vendors requesting help with operational support questions responsible

Experience with one or more general purpose programming languages and/or automation scripting.
Working understanding of public cloud.
Consumer banking experience is preferred.
Working experience on tools such as Splunk, Dynatrace and Grafana.

About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 229961 when responding to this ad.



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