Executive Level Support Engineer

5 days ago

New Brighton, United States Apex Systems Full time
Job#: 2043494

Job Description:
Executive Level Support Engineer
Fully onsite in New Brighton, MN, Monday - Friday
12-month contract with potential for extension
We are currently seeking an Executive Level Support Engineer to support an Executive Leadership Team, the candidate willbe responsible for supporting Executives team members and their Admins. They will be performing a variety of support activities while maintaining strong communication with Executives and their Admins around expectations and solutions. We are looking for a professional IT engineer that is service/support oriented to support our Executive team. Prior experience as an executive support engineer is required. This role will report to the Enterprise Operations Leader.
Essential Duties & Responsibilities:
To include, but not limited to the following:
  • Manage level 3 support issues (escalated from L1 and L2 support team members) for executive team. Provide direction and train support team members handling L1 and L2 requests.
  • Develop processes with new & existing technology
  • Determine hardware/software configurations that best serve the business requirements
  • Build vendor relationships
  • Define technical requirements for applications and process
  • Design system requirements based on use cases
  • Develop system configurations based on user/business specifications
  • Document new process for internal and client purposes
  • Develop Knowledge articles for new process
  • Document, test, deploy new hardware/software solutions
  • Proactively address every concern from the team you support, daily
  • Provide solutions to meeting room & event meeting issues onsite/offsite for presentations, audio & video calls using TEAMS & ZOOM; drive issues to resolution with vendors and internal partners
  • Prioritize and maintain issue log in Service Now for supported staff; coordinate frequent communication with executive team
  • Manage expectations with Executives and Executive Administrators
  • Provide white glove support to Executives in A/V rooms, perform testing and troubleshooting when needed to provide solutions to Executives to continue their meetings
  • Collaborate with cross-functional teams to support Executives
  • Act and present self as extremely professional
Qualifications:
  • Ability to travel up to 10% of the time
  • Bachelors degree in related field or equivalent combination of education and experience.
  • Proficient in MS Office; Outlook, Word, Excel, Teams, Zoom and Visio.
  • Strong written and verbal communication skills (English).
  • Flexibility to work occasionally outside business hours to support security incident response,
  • project work, or maintenance window activities.
  • Experience in responding with the highest level of professionalism in stressful, urgent situations.
  • A technical understanding of IT networks, Audio/Video rooms, and IT applications.
  • Proficient, and/or Thorough understanding of computer-related AV applications, systems,
  • and tools.
  • Excellent organizational skills and analytic, problem-solving skills.
  • Impeccable confidentiality, attention to detail, and self-organization.
  • Self-directed and motivated with a positive and willing attitude.
  • Ability to troubleshoot technical issues while communication with leadership


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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