Production Support Engineer

1 day ago

Downers Grove, United States Beedata Full time
Role: Production Support Engineer
Location: Downers Grove, IL
Duration: 3-month contract to hire
Job Description:
Day to Day:
This is mainly a production support opening. This person will be triaging issues in d2d activities. And working on homegrown .net applications and vendor apps. They will be interacting with business folks across the company, so strong comm skills are needed as they will own the tickets and in charge of lots of coordination with team/raising tickets/interacting with network engineers/server engineer
Qualifications:
  • SQL Server exp
  • .NET experience with exposure to Python experience would be really helpful
  • 8+ years of experience
  • Open to learning new technologies
  • Dev-ops security experience
  • STRONG communication
Position Summary
We are seeking an experienced .NET Developer to join our dynamic team, providing production support for both homegrown and vendor Tax & Treasury applications. The ideal candidate will have a strong technical background in ASP .NET development, strong SQL Server/Oracle database, solid understanding of DevSecOps tools and extensive experience with vendor applications. This role demands a proactive problem-solver who can work efficiently under pressure and is committed to maintaining the stability and security of our applications.

Key Responsibilities
  • Provide tier-2/3 support for Tax & Treasury applications, ensuring timely resolution of incidents and service requests.
  • Independently designs, codes and lead others in the development of cost-effective applications and solutions.

    - Leads or acts as chief technical contributor of business requirements to technical specifications.
  • Will lead or act as a subject matter expert for projects and/or service requests impacting an application or set of applications.
  • Ability to support and lead others to develop .Net web applications, API services and SQL Server tables and stored procedures and perform unit testing.
  • Able to work with diverse infrastructure teams to support application migration, certificate renewals and access provisioning.
  • Liaise with third-party vendors to address and resolve issues with vendor applications.
  • Able to independently use ServiceNow to key in Change and support requests.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Maintain and update technical documentation and knowledge base articles
  • Monitor application performance, troubleshoot issues, and implement fixes.
  • Develop, test, and deploy bug fixes and enhancements for .NET applications.
  • Ensure code quality through code reviews, unit testing, and adherence to coding standards.
  • Work on continuous improvement of the application support processes.
  • Implement and manage CI/CD pipelines using DevSecOps tools.
  • Integrate security practices into the development lifecycle.
  • Automate repetitive tasks and improve deployment processes.
  • Ensure compliance with security policies and standards.
  • Coordinate with vendors for application updates and patches.
  • Evaluate and recommend vendor solutions to improve application performance and security.
Required Qualifications
  • Bachelor s degree in Computer Science, Information Technology, or related field.
  • 7+ years of experience in .NET development, C# and Vendor application support.
  • 7+ years of SQL Server or Oracle database experience.
  • Proven experience with DevSecOps tools such as Git, TeamCity, Octopus, Docker, Kubernetes, SonarQube, and others.
  • Solid understanding of application security practices and standards.
  • Excellent problem-solving and troubleshooting skills.
  • Experience with monitoring tools and practices.
  • Strong communication skills, both written and verbal.

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