SUPERVISOR INFORMATION SERVICES
4 weeks ago
Roles and Responsibilities
Roles and responsibilities
Under the direct supervision of regional IS management, assist in the planning, organization, supervision, coordination and enhancement, maintenance and repair of the site's computer, conventional and wireless telecommunications systems and infrastructure.
- Participate in the monitoring of and reporting of performance and progress related to local IS policy and Compliance Calendar requirements and deadlines
- Assist local managers with SOX compliance by providing necessary documentation for control compliance and testing
- Assist local Process Control Managers with compliance activities, definitions, and Best Practices as they relate to managing process control infrastructure and servers
- Assist in the development, training and mentoring of local IS support technicians, including PC Technicians and Local Area Network Administrators
- Interface with local customers on IS support or service issues
- Work with other site coordinators and Regional IT Manager to ensure inter-operability and process standardization
- Communicate local IS issues to regional and enterprise management and strives to build harmonious relationships
- Assist with the planning and execution of local IS capital projects
- Ensure the integrity of each site's computer and communications systems
- Assist with problem-solving and resolving customer service issues with users
- Effectively coach and mentor department employees
- Proactively support employee involvement and development
- Counsel employees on performance standards
- Complete and administer accurate and timely performance reviews
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, or closely related field and four (4) years of experience in a computer technology service delivery capacity; OR
- Associate's degree or IT Certificate and five (5) years of related IT experience; OR
- High School diploma or GED and seven (7) years of experience in a computer technology service delivery capacity
Criteria/Conditions
- Ability to understand and apply verbal and written work and safety-related instructions and procedures given in English
- Ability to communicate in English with respect to job assignments, job procedures, and applicable safety standards
- Must be able to work in a potentially stressful environment
- Work will be performed in an office, mine, outdoor or manufacturing plant setting, which may include exposure to extremes in temperature and humidity, moving mechanical parts, risk of electrical shock, toxic chemicals, explosives, fumes or airborne particles
- Occasionally may be required to lift moderately heavy objects (up to 50 pounds) during the course of the workday
- While performing the duties of this job, the employee is regularly required to stand, sit, demonstrate manual dexterity, and climb stairs
- Personal protective equipment is required when performing work in a mine, outdoor, manufacturing or plant environment, including hard hat, hearing protection, safety glasses, safety footwear, and as needed, respirator, rubber steel-toe boots, protective clothing, gloves and any other protective equipment as required.
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