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Motor Vehicle Shift Supervisor
4 weeks ago
At PLS Financial Services, Inc., we are seeking a highly motivated and experienced Motor Vehicle Shift Supervisor to join our team. As a Motor Vehicle Shift Supervisor, you will be responsible for providing leadership and guidance to ensure the store delivers exceptional customer service, meets all operating objectives, sales, and financial goals, and adheres to company policies and procedures.
Key Responsibilities:- Provide exemplary customer service and establish strong relationships with customers to drive business growth.
- Assist the Assistant Store Manager in implementing strategies to achieve store goals and objectives.
- Develop and motivate store employees to exceed internal and external customer expectations.
- Ensure compliance with federal, state, and local regulations.
- Provide motor vehicle services to customers, including title and registration processing.
- Establish a strong customer service culture to maximize sales and revenue.
- Work as a Customer Service Representative and supervise CSR activities in the absence of the Store Manager.
- Market within the community to increase market share and store revenues.
- Resolve customer complaints to enhance customer satisfaction.
- Assist the Store Manager with labor hours, cash, store audits, and shrinkage control.
- Maintain a clean and organized store environment.
- Minimum of one year of management experience.
- Good driving record.
- High school diploma or GED equivalent.
- Knowledge of motor vehicle services, including level 1 inspection and vehicle registration.
- Ability to develop positive relationships with internal and external customers.
- Strong desire to exceed corporate initiatives and inspire excellence in a team.
- High-energy, collaborative management experience.
- Professional appearance and demeanor.
- Superior verbal and written communication, and presentation skills.
- English/Spanish bilingual is a plus.
Eligible employees enjoy medical/dental/vision, 401k, vacation, opportunities for advancement, and ongoing training. We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.