Helpdesk Support Analyst

5 days ago

Baltimore, United States TEKsystems co Allegis Group Full time
Description:
Updates user and asset information as appropriate
Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects
Provides analysis and resolution of computer problems and issues. Guides end users through diagnostic procedures in order to resolve as many problems as possible
Escalates problems to supervisor, when necessary
Have knowledge of Windows, MAC, iOS, and Android Operating systems and Applications
Excellent interpersonal, verbal, and organizational skills
Ability to work well in a team-based, fast paced/multitasking environment
Ability to respond knowledgeably and in a manner understandable to the customer with regards to questions or technical issues
Ability to respond promptly to customer needs Answers incoming calls within 10 seconds (approximately 3 rings)
Ability to support client approved software
Ability to analyze and evaluate incident reports and make recommendations to reduce help line incident rate
Ability to keyboard/type a minimum of 40wpm
Ability to work independently from home within a quiet, uninterrupted, private working environment
Skills:
Active directory, Troubleshooting, Help desk, ticketing system, remote troubleshooting, phone support, Customer service, Windows, Technical support
Additional Skills & Qualifications:
This resource will work a core 8 hour shift Monday-Friday 12pm-8pm
Experience Level:
Intermediate Level
Benefits:
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Helpdesk Support Analyst

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